Overview
On Site
$32 - $33
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
Acceptance Testing
As-is Process
Auditing
Automated Testing
Budget
Business Process
Coaching
Collaboration
Communication
Conflict Resolution
Customer Satisfaction
Data Collection
English
Evaluation
Feasibility Study
Fluency
Integration Testing
Leadership
Management
Media
Microsoft Office
Negotiations
Point Of Sale
Process Improvement
Product Optimization
Product QA
Project Management
Project Planning
Python
Reporting
SQL
Stakeholder Engagement
Supervision
System Security
Tableau
Team Leadership
Test Scenarios
Training
User Experience
Writing
Job Details
Job Title: Process Specialist Job ID: 25-07744 Location: East Moline, IL Duration: 12 Month s Contract on W2
Major Purpose
Evaluates existing business processes, projects and/or initiatives; recommends business improvement opportunities. Leads the definition, development, and implementation of business process improvement projects and initiatives of moderate complexity. Assists with and/or leads resolution of business process issues and provides in-depth knowledge of business, processes and practices. Works without supervision while providing guidance to others. May serve as team lead or subject matter expert on a portion of the project.
Major Duties
Major Purpose
Evaluates existing business processes, projects and/or initiatives; recommends business improvement opportunities. Leads the definition, development, and implementation of business process improvement projects and initiatives of moderate complexity. Assists with and/or leads resolution of business process issues and provides in-depth knowledge of business, processes and practices. Works without supervision while providing guidance to others. May serve as team lead or subject matter expert on a portion of the project.
Major Duties
- Interpret the business need and identify solution recommendations to business problems at a business unit level.
- Document "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.
- Execute a communications plan within established internal communication systems and procedures.
- Deliver stakeholder engagement activities to support the development of effective working relationships for projects and to identify and respond to stakeholder needs and concerns.
- Carry out delegated activities to support the identification and evaluation of risks, issues, dependencies, and constraints associated with the project, as well as the design of mitigating solutions.
- Contribute to and support feasibility studies from a technological and organizational perspective, and document findings.
- Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.
- Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
- Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.
- Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Skills, Abilities, Knowledge
- Data Collection and Analysis
- Verbal Communication
- Adaptive Mindset
- Analyze Alternatives and Recommend Solutions
- Computer Skills
- Enterprise Readiness Assessment
- Perform Gap Analysis
- Planning and Organizing
- Policy and procedures
- Prioritizing
- Project Risk and Issue Management
- Analyze Current State/AS-IS State
- Business Case Contribution
- Business Requirements Analysis
- Commercial Acumen
- Define Future State/TO-BE State
- Negotiation
- Project Change Management
- Project Communications Management
- Project Tracking and Reporting
- Review and Reporting
- Risk Modeling
- Stakeholder Expectation Management
Education
Bachelor's Degree or Equivalent Level
Work Experience
Experienced practitioner able to work unsupervised (13 months to 3 years)
Basic experience of coordinating the work of others (4 to 6 months)
Visa sponsorship is not available, now or in the near future, for this position.
Onsite 4 days (1 day a week at home)
As a CLIENT Process Specialist for John Deere, you will collaborate with UX, POs, Internal Customers and Development Teams to manage implementations, data needs, and lead cross product UAT. Provides management/leadership or consultation designed to manage or improve and implement projects and test scenarios that are moderately complex and/or sensitive in scope. Typically involves multi-unit or division impact.
Additionally, the CLIENT Process specialist will:
- Works with experienced work teams to discover and implement large strategic objectives that are focused on business growth, process or product improvement, and/or to improve customer satisfaction or channel partner development.
- Participates, leads, or consults in the project planning process and ensures the project gains the necessary management approval.
- Ensures projects are developed with realistic outcomes, business objectives and customer satisfaction targets.
- Monitors ongoing project/program status and maintains communications with business unit leadership and affected stakeholders.
- Lead cross product testing including being a consultant for the development teams for automated testing scenarios
- Maintain test data for data consumers
- Training users on complex new functionality
- Assist with UX mock-up creation
- Assist with Audit Reporting and System security needs
- Analyze feedback received from end users to improve quality of automated and integration test scenarios
What Skills You Need
- 2 or more years of experience as working with a broad cross section of users
- 1 or more years of experience writing queries and using data gathering/retrieval tools such as SQL, Python, Data Bricks, Tableau, etc
- Knowledge of various communication skills such as test writing, email, Microsoft Office and virtual training.
- Project Management Experience in less complex projects which consists of some or all the following criteria: 5 or less people on a project team, 1 to 2 disciplines involved, 1 to 2 facilities involved, and is determined on budget, revenues generated, and savings achieved.
- A self-motivated individual with exceptional organization and commitment to the customer.
- Effective interpersonal communications, negotiation, and conflict resolution, both verbal and written.
- Ability and willingness to work flexible schedules (early morning/evening) when necessary to support global business needs.
- Fluent in English verbal and written advanced communication skills.
- Ability and willingness to travel domestically and internationally, up to 10%.
What Makes You Stand Out
- Expert knowledge of CLIENT and CLIENT integrations
- Experience working within multicultural teams.
- Knowledge of the Enterprise Product Delivery Process (EPDP)
- Experience with Microsoft Sharepoint
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.