Endpoint Support Specialist

Overview

On Site
$30 - $36 per hour
Contract - W2

Skills

Endpoint Support Specialist

Job Details



Title: Endpoint Support Specialist
Duration: 6+ month contract
Location: Englewood, CO
Salary range: $30-$35/hour


Summary
The Endpoint Support Specialist will oversee the provisioning, management, and troubleshooting of endpoint devices, ensuring a reliable and efficient technology experience across the organization. This role requires deep technical knowledge of Windows, Apple, and mobile environments, paired with a strong customer-focused approach and clear communication skills suited to both technical and non-technical users.


Skills




  • Endpoint Management & Support: Deliver daily support for laptops, iPhones, iPads, and printers. Diagnose and resolve hardware and software issues promptly.




  • Service Ticketing: Handle assigned requests in alignment with SLAs, proactively manage open tickets, and utilize ITSM platforms such as SysAid or comparable systems.




  • Provisioning: Configure and deploy Windows laptops using Autopilot and perform mobile device setup through Microsoft Intune (MDM).




  • User Experience: Provide professional, user-friendly support with a customer-first approach, including executive-level assistance when required.




  • Remote & Onsite Support: Offer technical assistance both in person and remotely using tools like Microsoft Teams and Remote Help.




  • Software Support: Maintain and troubleshoot Microsoft Office Suite and related productivity applications.




Qualifications




  • 5+ years of hands-on experience in endpoint support, device provisioning, and ticket management.




  • Proficiency in Windows 11, Apple OS, Dell hardware, and iOS devices.




  • Experience with Microsoft Intune (MDM), Autopilot, and Microsoft Office Suite.




  • Familiarity with ITIL/ITSM frameworks and exposure to platforms like SysAid preferred.




  • Strong problem-solving abilities, excellent communication skills, and a commitment to exceptional customer service.




  • Capable of working independently and collaboratively to support both remote and onsite staff.





All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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