Performance Analyst

Department Marketing Statement:

Are you passionate about public transit and excited by the power of data to transform the customer experience? Join Metros Office of Performance, Benchmarking and Customer Research as a Performance Analyst and be a driving force behind data-driven insights that improve transit for millions and position us as a world-class transit system.

We are hiring two analysts to support our rail, paratransit, and infrastructure teams through:

• Creating regular reports on performance metrics
• Maintaining and improving dashboards that provide information to improve service
• Performing in-depth analyses on operational issues

You are our ideal candidate if you:

• Are passionate about public transit (bus, rail, and paratransit)
• Love working with data, research, and people
• Excel at communicating and presenting to senior leadership and/or non-technical audiences
• Are interested in consistently learning and figuring out solutions to problems

The performance analyst is a great starting point to begin an analyst career at Metro. The Performance, Benchmarking a and Customer Research team is well-positioned to build a foundation to grow within Metro because we work with people across the organization, participate in all kinds of new projects and initiatives, and provide insight into improving our operations.

Minimum Qualifications:

Education

• Bachelors degree in Public/Business Administration, Planning, Engineering, Data Science, Financial Management, History, Mathematics/Statistics, Political Science, Economics or a related field.

Experience

• A minimum of four (4) years of experience performing quantitative analysis, analytical problem solving, metric development and/or business strategy implementation, to include at least two years:
  • Using a business intelligence software or programming language (such as R, Tableau or Power BI) to build reports or dashboards that automatically refresh
  • Presenting performance data and analysis results to managers and/or clients both orally and in writing
  • Creating visuals in Excel and presentations and/or reports in PowerPoint for managerial audiences

Certification/Licensure

• N/A

Preferred

• Masters degree in Public/Business Administration, Planning, Engineering, Data Science, Financial Management, History, Mathematics/Statistics, Political Science, Economics or a related field.
• Advanced skills using R, SQL or Python to extract, manipulate and clean data.

Medical Group:

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

SUMMARY

The Performance Analyst collects, analyzes, documents, and communicates performance measure results internally. Working on behalf of client offices, the Performance Analyst conducts root-cause analysis, drafts recommendations for managers and prepares visualizations that clarify results. The Performance Analyst facilitates target setting and business plan development at the department and office level and interacts regularly with managers to inform internal performance measurement reporting.

Essential Functions:

• Collects, analyzes, documents and prepares internal reports on performance measures to evaluate how effectively Metro is meeting strategic goals, business plan objectives and/or mitigating risks.
• Analyzes measures not performing at target to discover and document root-cause and applicable business processes impacted.
• Prepares and communicates performance analysis results and recommendations to his/her supervisor and client offices within Metro, utilizing tables, graphs, PowerPoint presentations, and narratives.
• Gathers feedback from managers on performance reporting needs and summarizes in narrative format.
• Gathers data and compiles presentations for front-line employees on performance results.
• Facilitates department and office business plan development by interviewing managers and documenting core services, key accomplishments, priorities, actions, performance measures and risks to achieving strategic goals.
• Compiles and displays peer transit authority data for client offices to compare performance in accordance with confidentiality requirements.
• Serves as internal consultant to client offices, assisting departments/offices to monitor results, clarify challenges and bring insights to facilitate process improvement. Manage well-defined performance improvement projects, such as dashboard development.
• Conducts data quality checks to retain Metro's credibility and enable management to have accurate data to resolve service problems, maximize service reliability, and minimize cost.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.