Overview
On Site
Depends on Experience
Full Time
Skills
IOS
Android
Office 365
Microsoft TEAMS
Cloud
Microsoft Windows
Exchange
VDI
SMMC
Active Directory
Computer Hardware
Group Policy
Help Desk
Microsoft Exchange
Microsoft Certified Professional
Service Desk
Microsoft
Customer Support
Operating Systems
Security+
Information Systems
Management
Microsoft Office
Network+
Software Deployment
System Deployment
stagging
scripting
SCCM
Microsoft Active Directory
Intune
Job Details
Sr. Desktop Engineer
POSITION SUMMARY :
- Staging
- Scripting
- Systems center exp
- SCCM
- Intune
- Deployment
- VIP Support
- Operating systems
- Deployment Laptop
RESPONSIBILITIES:
- Manage the service desk ticket tracking system, including running reports, making system configuration changes, and alerting management to trends;
- Perform field work, including repairs of desktop hardware (including peripheral devices) and software;
- Responsible for creating new users, terminating user access, monitoring and managing virus intrusions, and ordering parts and supplies as needed;
- Maintain an efficient, reliable, and cost-effective desktop environment;
- Provide Applications support to users;
- Responsible for Desktop standards;
- Assist Systems Engineers/Administrators with operating system deployment, software deployment, and updates.
SKILLS/QUALIFICATIONS:
Education/Work Experience:
- Minimum of 5 years of experience providing customer support in a technical environment;
- Applicable professional certifications (A+, Network+, Security+, MCSA) highly desirable;
- Bachelor s Degree in Information Systems, Engineering, or related discipline is highly desirable;
- Experience with ticket management software is required;
- Experience with Laptop
- Must have previous Helpdesk environment experience
- Experience utilizing Microsoft Office applications is required;
- Experience with Office 365
- Experience with Microsoft TEAMS
- Experience with Microsoft Outlook
- Experience with Microsoft Windows;
- Experience with Microsoft Exchange;
- Experience with Microsoft Active Directory and Group Policy is Plus;
- Experience with SCCM
- Experience with Operating Systems
Job Knowledge/Skills:
- Demonstrable in-depth knowledge and understanding of desktop systems, software, and peripherals;
- Demonstrable ability to effectively troubleshoot complex problems with minimal information;
- Demonstrable skills in utilizing Microsoft Office applications, and the ability to train users to use these applications effectively;
- Effective oral and written communication skills;
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.