Overview
On Site
USD 55,000.00 - 60,000.00 per year
Full Time
Skills
FLSA
Performance Management
Preventive Maintenance
Recruiting
Design Of Experiments
IT Infrastructure
Art
Budget
Issue Tracking
Help Desk
Management
Collaboration
Training
Audiovisual
AV
Inventory
Typing
Technical Support
Master Data Management
Mobile Device Management
Microsoft SCCM
Microsoft Windows Administration
Project Management
Communication
Documentation
Active Directory
Security+
Project+
Service Desk
Microsoft Windows
OS X
Remote Support
Human Resources
URS
HR Management
Higher Education
Health Care
Law
SAP BASIS
Reporting
Statistics
Job Details
Announcement
Details
Open Date
08/19/2025
Requisition Number
PRN42864B
Job Title
IT Specialist
Working Title
IT Specialist
Job Grade
E
FLSA Code
Computer Employee
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday through Friday 8-5pm (Some nights and weekends)
VP Area
U of U Health - Academics
Department
00195 - College of Health-Dean
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
55-60k DOE
Close Date
10/19/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary
Join the Systems and Technology (SYSTECH) team that supports IT infrastructure and customers on the campus of the University of Utah. SYSTECH prides itself on providing state-of-the-art support, creating innovative solutions, and fostering growth for each employee.
As an IT Specialist with SYSTECH, you are eligible for a development budget to advance your skillset and career path. We believe in creating space on the team to rethink processes and create new solutions to old problems.
Other generous benefits offered by the university include: medical coverage, dental plan, additional 14.2% of salary retirement contribution, paid vacation and sick leave, paid holiday closures, and tuition assistance.
See details at Scope of work includes supporting, developing, and maintaining IT technologies for academic stakeholders. The individual in this position works closely with other members of the team to provide technology support for stakeholders via ticketing system and zoom room style help desk.
This position leads help desk support for end user support. The position also takes ownership in developing resolutions and new solutions for OS management systems.
Responsibilities
Lead help desk style support via Zoom, while ensuring stakeholders reach successful outcomes
Deliver advanced desktop support for Mac, Windows, and mobile clients
Prepare computer equipment via management systems (JAMF/SCCM)
Develop Jamf and SCCM environments
Provide technical support for end users and stakeholders
Collaborate with technical groups to gain knowledge and find best solutions
Create processes, documentation, and training material
Monitor and troubleshoot general classroom and AV technology
Deploy IT equipment to stakeholders and users in supported locations
Process and document IT asset Inventory
Take ownership of issues and processes and see through to successful outcomes
Other projects as assigned
Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Requires a bachelor's degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.
Preferences
Strong IT Help Desk support and experience
Apple MDM or Jamf experience
SCCM or Windows Management experience
Advanced IT troubleshooting skills with in-depth knowledge of diagnosing OS and IT issues
Preference is given for a bachelor's degree in a related field or equivalency.
Strong organizational and project management skills
Strong interpersonal communication and documentation skills
Experience with Active Directory
A+, Security+, Project+ or other industry recognized technical certificates are highly desired
Previous Service Desk or Help Desktop experience is preferred
Windows 10/11 and Mac OS desktop support experience is expected
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: ;br>Online reports may be submitted at oeo.utah.edu
This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Details
Open Date
08/19/2025
Requisition Number
PRN42864B
Job Title
IT Specialist
Working Title
IT Specialist
Job Grade
E
FLSA Code
Computer Employee
Patient Sensitive Job Code?
No
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
Monday through Friday 8-5pm (Some nights and weekends)
VP Area
U of U Health - Academics
Department
00195 - College of Health-Dean
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
55-60k DOE
Close Date
10/19/2025
Priority Review Date (Note - Posting may close at any time)
Job Summary
Join the Systems and Technology (SYSTECH) team that supports IT infrastructure and customers on the campus of the University of Utah. SYSTECH prides itself on providing state-of-the-art support, creating innovative solutions, and fostering growth for each employee.
As an IT Specialist with SYSTECH, you are eligible for a development budget to advance your skillset and career path. We believe in creating space on the team to rethink processes and create new solutions to old problems.
Other generous benefits offered by the university include: medical coverage, dental plan, additional 14.2% of salary retirement contribution, paid vacation and sick leave, paid holiday closures, and tuition assistance.
See details at Scope of work includes supporting, developing, and maintaining IT technologies for academic stakeholders. The individual in this position works closely with other members of the team to provide technology support for stakeholders via ticketing system and zoom room style help desk.
This position leads help desk support for end user support. The position also takes ownership in developing resolutions and new solutions for OS management systems.
Responsibilities
Lead help desk style support via Zoom, while ensuring stakeholders reach successful outcomes
Deliver advanced desktop support for Mac, Windows, and mobile clients
Prepare computer equipment via management systems (JAMF/SCCM)
Develop Jamf and SCCM environments
Provide technical support for end users and stakeholders
Collaborate with technical groups to gain knowledge and find best solutions
Create processes, documentation, and training material
Monitor and troubleshoot general classroom and AV technology
Deploy IT equipment to stakeholders and users in supported locations
Process and document IT asset Inventory
Take ownership of issues and processes and see through to successful outcomes
Other projects as assigned
Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks.
Work Environment and Level of Frequency typically required
Nearly Continuously: Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.
Minimum Qualifications
Requires a bachelor's degree or equivalency or equivalency (one year of education can be substituted for two years of related work experience) and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within areas of specialty.
Preferences
Strong IT Help Desk support and experience
Apple MDM or Jamf experience
SCCM or Windows Management experience
Advanced IT troubleshooting skills with in-depth knowledge of diagnosing OS and IT issues
Preference is given for a bachelor's degree in a related field or equivalency.
Strong organizational and project management skills
Strong interpersonal communication and documentation skills
Experience with Active Directory
A+, Security+, Project+ or other industry recognized technical certificates are highly desired
Previous Service Desk or Help Desktop experience is preferred
Windows 10/11 and Mac OS desktop support experience is expected
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: ;br>Online reports may be submitted at oeo.utah.edu
This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.