Desktop Engineer

eNcloud Services Immediate requirement:
Title: Desktop Engineer
Location: Decatur, IL (Need Locals)
Type of Hire: 1099
Experience: 3+ Years

*Skill required:*
2+ years of experience in a print operations or data center environment
Xerox High-speed printing systems and troubleshooting of issues with machines
Mainframe systems and interfaces (e.g., CICS, APGO)
Microsoft SharePoint for job tracking and documentation
Secure document handling and sealing equipment
Familiarity with enterprise resource planning (ERP) systems (e.g., JDE)
Strong troubleshooting skills to resolve equipment issues
Excellent analytical and problem-solving skills.
Strong communication skills to effectively assist users remotely.
Ability to provide excellent customer service and support
Flexibility to work early mornings, evenings, and during peak periods (e.g., tax season)

*Responsibilities:*
Print Job Execution & Management
Operate high-speed printers to produce a variety of financial documents.
Process print jobs from mainframe systems and enterprise applications (e.g., JDE, CICS, APGO).
Monitor job queues, troubleshoot errors, and ensure print quality and accuracy.
Log all print activity in SharePoint and other tracking systems for audit and compliance.
Testing of new forms as needed with Elixir software.
Document Handling & Security
Seal, sort, and prepare printed materials for delivery or verification.
Handle confidential documents such as W2s, 1099s, and T4s with strict adherence to data privacy protocols.
Maintain chain-of-custody for sensitive checks and tax forms, including named envelope preparation and delivery logbook entries.
Follow local site SOPs and contribute to updates of the documents.
Departmental Coordination
Collaborate with Payroll, Accounts Payable, and the Mailroom to ensure timely delivery and verification of printed materials.
Respond to ad-hoc print requests and reprints, especially during payroll cycles or tax season.
Communicate with designated requestors for scheduled check printing across multiple business units.
Seasonal & Special Projects
Manage the printing and distribution of year-end tax forms (W2, W2C, T4, 1099) from January through May.
Coordinate with Payroll to ensure forms are printed, verified, sealed, and delivered according to compliance timelines.
Shift-Based Operations
Perform daily and nightly print runs, including:
Report delivery, scheduled check printing, and AP processing.
Payroll reprints and non-exempt salary checks (as needed).
Hourly payroll, OP/AP checks, and JDE check processing for next-day delivery.v