Overview
On Site
70k - 75k
Full Time
Skills
Help Desk
Operating Systems
Customer Relationship Management (CRM)
System Administration
Cloud Computing
Technical Support
Information Systems
Customer Service
Microsoft Windows
Group Policy
DHCP
Dragon NaturallySpeaking
DNS
SMB
Server Message Block
Routers
SonicWall
Fortinet
Meraki
Managed Services
MSP
Network+
Security+
Microsoft
Microsoft Operating Systems
Microsoft Windows Server
Active Directory
Microsoft Office
Computer Networking
Firewall
Routing
Switches
Virtualization
VMware
Hyper-V
Communication
Collaboration
Documentation
Insurance
Job Details
A growing MSP in Marlton, NJ is seeking a Level II Help Desk Technician to support small to mid-sized business clients. This full-time opportunity offers exposure to a wide range of technologies, including Windows Operating Systems, Active Directory, Microsoft 365, virtualization platforms, and networking equipment. The role focuses on providing advanced troubleshooting, escalation support, and customer-focused IT solutions.
The position offers the chance to work within a collaborative team culture that values professional growth, technical expertise, and strong client relationships. The organization is looking for a motivated individual who thrives in fast-paced environments and is eager to expand their knowledge across systems administration, networking, and cloud-based platforms.
Required Skills & Experience:
Tech Breakdown:
You will receive the following benefits:
The position offers the chance to work within a collaborative team culture that values professional growth, technical expertise, and strong client relationships. The organization is looking for a motivated individual who thrives in fast-paced environments and is eager to expand their knowledge across systems administration, networking, and cloud-based platforms.
Required Skills & Experience:
- 3+ years of IT support experience, or a BS in Information Systems or related field
- Strong customer service and professional communication skills (verbal and written)
- Proficiency with Windows OS (Active Directory, Group Policy)
- Experience with virtualization technologies (VMware, Microsoft Hyper-V)
- Familiarity with Microsoft 365(Intune, SharePoint)
- Networking knowledge (routing, switching, DHCP, DNS; SMB firewalls/routers such as SonicWall, FortiGate, Meraki)
- Ability to document and escalate incidents appropriately
- Reliable transportation; ability to lift and move computer equipment as needed
- Prior experience working for a Managed Services Provider (MSP)
- Industry certifications such as Network+, Security+, or Microsoft equivalents
- Familiarity with ticketing and documentation systems
Tech Breakdown:
- 40% Windows Server / Active Directory support
- 25% Microsoft 365 administration
- 20% Networking (firewalls, routing, switching)
- 15% Virtualization support (VMware, Hyper-V)
- 70% Hands-On Troubleshooting & Support
- 20% Client Communication & Collaboration
- 10% Documentation & Escalation
You will receive the following benefits:
- Medical, Dental, and Vision Insurance
- Paid Vacation Time
- Stock Options
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.