Sr. Marketing Client Consultant

Sr. Marketing Client Consultant: Job Details

Job Description

Job Posting Title: Sr. Marketing Client Consultant

What does a successful Sr. Marketing Client Consultant do at Fiserv?

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, bill and payments, and point-of-sale.

As a successful Sr. Marketing Client Consultant, you put your strategic marketing and client consulting expertise to work helping drive adoption and use of our Digital Payments Solutions products at the leading financial institutions across the United States. This role serves as a trusted advisor and strategist, contributing market intelligence with consumer and small business marketing expertise, development, and implementation of annual marketing plans to support new and continuous consumer engagement at the bank or credit union with money movement products such as Bill Pay, Person-to-Person Payments, Mobile Banking and Account-to-Account Transfers.

What you will do:

You will work with large financial institutions marketing and product organizations to share insights, develop plans and implement programs to drive the client s consumer and small business adoption and engagement. Internally within Fiserv you work across adoption marketing and sales with marketing analysts, campaign developers and client engagement teams to create, launch and track client marketing programs.

Share consumer, small business, marketing and product insights with assigned clients to build collaborative relationships.

Develop annual marketing plans to drive adoption and engagement of banking digital payments and digital adoption products.

Work across the client marketing team and the Fiserv organization to launch marketing programs and track the results to drive revenue.

Basic Qualifications for Consideration:

10 years of direct or related experience in complex marketing of consumer and small business users with preferred experience in online and mobile financial services and technology products.

Experience in a client-facing role with demonstrated strength in consultative client management including illustrating and selling marketing ideas, programs and results.

Ability to develop marketing programs, including social, paid social and email campaigns, banners, interstitials, and associate engagement that encompass customer experience across multiple channels.

Strong project management skills and ability to work across multiple client engagement teams.

Track record of success leading cross-functional teams and ability to develop collaborative internal and external relationships.

Strong analytical marketing with focus on program results, including ability to identify areas of opportunity for continuous improvement.

Excellent written, verbal and presentation skills.

Management of marketing budgets.

Preferred Skills, Experience, and Education:

Large account management

Digital marketing including social media marketing

Data analytics

Omni-channel marketing strategy

Banking/financial institution background

Master s degree

Travel required: Up to 25%

Location: Client facing role. It s a remote position, but should be near key office locations due to occasional in person meetings. Those locations include Alpharetta, Columbus & Berkley Heights.