Microsoft Customer Engineer (W2 ROLE)

Title: Microsoft Customer Engineer

Location: Dallas, TX

Type : Contract

Job Description:

We are seeking a seasoned Microsoft Customer Engineer with expertise in Microsoft Teams, that expands to MTR, Teams Phone, Apps/Api, and the broader Teams ecosystem. This customer-facing role demands strong communication skills and the ability to deliver technical solutions that enhance collaboration, streamline communications, and improve user experience across enterprise environments.

Customer Engineer (CE) will be leading Teams deployments, optimize environments, and deliver expert guidance to Fortune 1000 clients.

• Serve as the trusted advisor for Microsoft Teams implementation and support
• Lead technical workshops, health checks, and product reviews
• Deliver best practices and strategic guidance to enterprise customers
• Collaborate remotely via Teams

Key Responsibilities:

• Support Microsoft Teams Rooms (MTRs) deployments across various environments, ensuring optimal configuration, performance, and user experience.
• Be responsive and proactive: Act as the first line of expertise for customers, answer questions quickly, and follow up until issues are resolved.
• Support Teams Phone implementations, including Direct Routing, Operator Connect, Auto Attendants, Call Queues, and PSTN integrations.
• Conduct network readiness assessments and troubleshoot call quality issues using dashboards and telemetry tools.
• Provide guidance and support for Teams core features such as chat, channels, meetings, file sharing, and collaboration workflows.
• Collaborate with customers to understand business needs and translate them into scalable Teams-based communication solutions.
• Deliver technical workshops and training sessions focused on Teams Phone, MTR deployment, and Teams usage best practices.
• Document best practices, troubleshooting guides, and reusable deployment templates for internal and customer use.
• Manage Teams administration and governance:
• Configure policies for meetings, messaging, and external access.
• Apply compliance and security settings (DLP, retention, sensitivity labels).
• Use Teams Admin Center for day-to-day management and troubleshooting.

• App-centric management: Control app permissions, governance, and lifecycle for Teams apps and third-party integrations.

Qualifications:

• 5+ years in customer-facing roles in Unified Communications, IT consulting, or systems architecture.
• Proven experience with Microsoft Teams Phone, including Direct Routing, SBCs, and telephony infrastructure.
• Hands-on expertise with Microsoft Teams Rooms (MTRs), including Android and Windows-based deployments.
• Strong communication skills able to explain technical topics in plain language.
• Strong understanding of network dependencies for Teams media flows, including firewall, IP routing, and QoS.
• Deep familiarity with Microsoft Teams as a platform, including chat, channels, meetings, collaboration tools, and administrative controls.
• Proficiency in Microsoft 365 services
• Experience with troubleshooting tools and workflows for Teams devices and call quality.
• Strong analytical, problem-solving, and organizational skills.

Preferred Certifications:

• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Collaboration Communications Systems Engineer Associate
• Microsoft Teams Rooms Certified Systems & Devices (via Microsoft Teams Device Certification Program)
• Microsoft Certified: Teams Voice Engineer

Regards

Dharma Teja Kotagiri

ERP Analysts, Inc.

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