Overview
On Site
Hybrid
BASED ON EXPERIENCE
Contract - W2
Contract - Independent
Contract - 7+ mo(s)
Skills
Jersey
SANS
D3.js
Documentation
Reporting
Continuous Improvement
Data Modeling
IT Service Management
Change Request Management
Knowledge Management
SAP GRC
IT Operations
Management
Web Portals
Orchestration
Workflow
Macros
UI
Scripting
JavaScript
AngularJS
Perl
Windows PowerShell
Configuration Management Database
ITIL
RESTful
Dashboard
ServiceNow
Analytics
Microsoft SQL Server
Conflict Resolution
Problem Solving
Communication
Collaboration
Job Details
Title: ServiceNow ITSM Developer
Location: Jersey City NJ (4 days on site)
Duration: Long Term Contract
Compensation: $90.00 - 100.00/hr
Work Requirements: , Holders or Authorized to Work in US
Responsibilities:
Required Skillset/Experience:
Location: Jersey City NJ (4 days on site)
Duration: Long Term Contract
Compensation: $90.00 - 100.00/hr
Work Requirements: , Holders or Authorized to Work in US
If interested, please contact Margot Parsons at or call
Summary:
- We are seeking a well-rounded and motivated ServiceNow ITSM Developer to join our dynamic team. This is a key member of ServiceNow Platform Delivery and Services team.
- As a ServiceNow technical expert, you will play a crucial role in designing, implementing, and maintaining ServiceNow ITSM capabilities and contributing towards the transformation of the IT Service Management platform while supporting the current state.
- Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization.
- Excellent communication and documentation skills are extremely important.
Responsibilities:
- Serve as the technical subject-matter-expert and platform architect for ServiceNow platform
- Responsible for the development and sustained support of multiple products
- Provide technical stewardship and play a key role in the transformation of IT Service Management platform while supporting current state.
- Take ownership and collaborate with ITSM process/function owners and SMEs across IT to implement and enhance capabilities
- Lead the requirements and design workshops, and implementation of ITSM
- - Design, develop, test implement and support ServiceNow ITSM capabilities
- Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
- Engage in day-to-day operational support and continuous capability improvement
- Engage in on call support as needed
- Maintain adequate process, operational documentation and reporting
Required Skillset/Experience:
- 10+ years of overall experience with ServiceNow platform administration/management, configuration, development, integration, upgrade and continuous improvement
- Experience with one or more ServiceNow platform implementation
- Understanding of ServiceNow data model, tables and relationships
- Deep functional and technical understanding and implementation experience with ITSM product including Incident, Problem, Change, Request and Knowledge Management
- Strong technical hands-on experience with GRC and IT Operations Management is preferred
- Experience managing platform availability, performance and security
- Experience implementing Workspace, Virtual Agent, Service Portal
- Knowledge of ServiceNow orchestration for automating IT processes
- Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
- Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell
- Good understanding of ServiceNow CMDB and ITIL
- Experience implementing REST API integration with third party tools
- Ability to create custom reports, dashboards and visualizations
- Familiarity with ServiceNow Performance Analytics
- Experience with backend SQL Server development is preferred
- Strong problem-solving skills, communication and collaboration skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.