Overview
Skills
Job Details
Product Manager (hybrid in Charlotte, NC)
SYSTEMTEC is seeking a Product Manager for a contract opportunity in Charlotte, NC. You will be responsible for identifying and delivering business process improvement related to clients' benefits programs to enable cross-program enrollment, testing communication materials, and more.
Requirements of the Product Manager:
- Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
- Three plus years of professional experience using service design methods.
- Able to translate problems into testable prototypes.
- Experience working with community members, residents, or under resourced populations.
- Ability to translate data and results into program and policy recommendations.
- Drive the product development of a universal application tool to ease the process for residents applying to clients programs and resources.
- Coordinate with colleagues across departments and disciplines to ensure alignment and integration of benefit policy and its impact into strategic and operational plans.
- Maintain and update web content of programs working with the I&T team to integrate on clients standard platforms.
- Simplify and harmonize application requirements.
- Design and coordinate universal application questions and eligibility materials (including application redesign).
- Promote interoperability of tool and data across partners bringing benefits to resident
- Engage external experts, residents, employees, and other stakeholders during project delivery.
- Work with the Clients departments to understand the need of residents and advocate for the end user by designing intuitive interactions and easy-to-use experiences.
- Use human-centered design principles to design a digital service that meets residents where they are, in their primary language.
- Conduct user experience testing across clients residents and community-based organizations, translate the testing results into actionable workplan items for prototyping and application enhancements.
- Support residents and community partners in platform access issues including troubleshooting authentication.
- Measure and report on the effectiveness in connecting under-resourced communities with clients programs.
- Ensure effective outcome and indicator measuring tools are used for performance monitoring and communicating progress on the ideas the team generates to multiple stakeholders.
- Report on disaggregated race, ethnics demographics to understand gaps in the service.
- Ensure project is available via open-source documentation for other governments and organizations to leverage.
- Build momentum for product via customized communications to key stakeholders.
- Use process automation to simplify application processing within departments
- Build pipeline of interested community-based organizations and partner programs.
Responsibilities of the Product Manager:
- Work productively with partners external and internal to the organization.
- Driven to develop creative, ambitious services to civic challenges.
- Strong interpersonal and communication skills with a proven ability to manage diverse relationships and influence and build consensus across a broad range of backgrounds, organizational levels, and personalities
- Experience in managing projects and tasks including segmenting work in an iterative manner to meet deliverable deadlines and deliver results.
- Ability to understand and document project requirements and dependencies.
- Ability to translate data and results into program and policy recommendations.
- Ability to zoom in and out of a project to shift from focusing on small details to the larger system and the relationships between them.
Work Location: Charlotte, NC (Hybrid, 2-3 days onsite)
Compensation / Benefits: Full-Time Employment with SYSTEMTEC means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more.
***Please note: We are not currently able to hire candidates who reside or work in California, New York, or New Jersey. ***