Overview
On Site
Hybrid
USD 65.00 per hour
Full Time
Skills
Conflict Resolution
Problem Solving
Critical Thinking
Attention To Detail
Business Systems
Analytical Skill
ITIL
Business Process
Documentation
Workflow
Cost-benefit Analysis
Process Mapping
Reengineering
Continuous Integration
Auditing
Regulatory Compliance
Management
Configuration Management Database
BMC
Apache Helix
ServiceNow
Atlassian
Data Integrity
Accessibility
Collaboration
IT Service Management
Configuration Management
Change Management
Content Management
Job Details
Date Posted: 06/18/2025
Hiring Organization: Rose International
Position Number: 484384
Industry: Government
Job Title: Business Analyst
Job Location: Austin, TX, USA, 78751
Work Model: Hybrid
Work Model Details: On-site 2 days, Remote 3 days
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 65.00
Max Hourly Rate($): 73.00
Must Have Skills/Attributes: Atlassian Cloud, CMDB, Configuration Management, Critical Reasoning, ITIL, ServiceNow
Nice To Have Skills/Attributes: State Agency experience
Experience Desired: Advanced experience with ITIL configuration management principles. (5 yrs); Experience maintaining and supporting CMDB platforms (BMC, ServiceNow) (5 yrs)
Job Description
*** Candidates local to Austin, TX area***
Minimum Requirements:
5 years of advanced experience with ITIL configuration management principles, including development of CM policies and processes
5 years of experience maintaining and supporting CMDB platforms like BMC Helix, ServiceNow, or Atlassian
5 years of demonstrated problem-solving and critical thinking skills with strong attention to detail
4 years performing configuration audits and ensuring compliance with CM plans and objectives
4 years verifying and auditing configuration status to ensure CIs align with technical and business specifications
3-5 years of experience as a Configuration Manager or in a similar role overseeing ITSM processes
Current ITIL 4 Foundation certification
Summary:
We are seeking an experienced Business Analyst with expertise in Configuration Management to support its IT Service Management operations.
This role involves reviewing and evaluating business systems and processes, aligning technical solutions with strategic goals, and managing the configuration lifecycle of critical IT assets.
The ideal candidate will possess strong analytical skills, a deep understanding of ITIL-based configuration management, and hands-on experience with CMDB platforms.
Responsibilities:
Analyze business processes and user needs to design effective system solutions aligned with organizational goals
Prepare documentation including user requirements, system workflows, solution options, cost/benefit analyses, and implementation steps
Support business process mapping and reengineering initiatives to identify and implement improvements
Lead and maintain the configuration management process to ensure accuracy and control of Configuration Items (CIs)
Develop, implement, and monitor the Configuration Management Plan in accordance with HHSC policies and ITSM standards
Coordinate with IT teams to define CI identifications and manage configuration changes
Conduct configuration audits to verify completeness, accuracy, and compliance with established CM procedures
Oversee CMDB tools such as BMC Helix, ServiceNow, and Atlassian, ensuring data integrity and accessibility
Collaborate with stakeholders across operations, infrastructure, applications, and ITSM to enforce CM strategy and best practices
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 484384
Industry: Government
Job Title: Business Analyst
Job Location: Austin, TX, USA, 78751
Work Model: Hybrid
Work Model Details: On-site 2 days, Remote 3 days
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 2
Min Hourly Rate($): 65.00
Max Hourly Rate($): 73.00
Must Have Skills/Attributes: Atlassian Cloud, CMDB, Configuration Management, Critical Reasoning, ITIL, ServiceNow
Nice To Have Skills/Attributes: State Agency experience
Experience Desired: Advanced experience with ITIL configuration management principles. (5 yrs); Experience maintaining and supporting CMDB platforms (BMC, ServiceNow) (5 yrs)
Job Description
*** Candidates local to Austin, TX area***
Minimum Requirements:
5 years of advanced experience with ITIL configuration management principles, including development of CM policies and processes
5 years of experience maintaining and supporting CMDB platforms like BMC Helix, ServiceNow, or Atlassian
5 years of demonstrated problem-solving and critical thinking skills with strong attention to detail
4 years performing configuration audits and ensuring compliance with CM plans and objectives
4 years verifying and auditing configuration status to ensure CIs align with technical and business specifications
3-5 years of experience as a Configuration Manager or in a similar role overseeing ITSM processes
Current ITIL 4 Foundation certification
Summary:
We are seeking an experienced Business Analyst with expertise in Configuration Management to support its IT Service Management operations.
This role involves reviewing and evaluating business systems and processes, aligning technical solutions with strategic goals, and managing the configuration lifecycle of critical IT assets.
The ideal candidate will possess strong analytical skills, a deep understanding of ITIL-based configuration management, and hands-on experience with CMDB platforms.
Responsibilities:
Analyze business processes and user needs to design effective system solutions aligned with organizational goals
Prepare documentation including user requirements, system workflows, solution options, cost/benefit analyses, and implementation steps
Support business process mapping and reengineering initiatives to identify and implement improvements
Lead and maintain the configuration management process to ensure accuracy and control of Configuration Items (CIs)
Develop, implement, and monitor the Configuration Management Plan in accordance with HHSC policies and ITSM standards
Coordinate with IT teams to define CI identifications and manage configuration changes
Conduct configuration audits to verify completeness, accuracy, and compliance with established CM procedures
Oversee CMDB tools such as BMC Helix, ServiceNow, and Atlassian, ensuring data integrity and accessibility
Collaborate with stakeholders across operations, infrastructure, applications, and ITSM to enforce CM strategy and best practices
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.