Level 1 Help Desk Analyst

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Active Directory
Computer Hardware
Computer Troubleshooting
Management
Microsoft Outlook
Spanish
Technical Support
SLA
Help Desk
Call Center

Job Details

Level 1 Help Desk Analyst

Rate : ALAP
Address Conyers, GA 30013
Last Date : 11/6/2025
Onsite

Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:
2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS


Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required
Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 2 Years
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA s until resolved. Required 2 Years
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 2 Years
Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 2 Years
Bilingual - Spanish Highly desired
IT Help Desk Call Center exp Required 2 Years

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