Overview
Full Time
Skills
Emulation
Firmware
Customer Satisfaction
Inventory Control
Field Service
English
Communication
Unix
Computer Hardware
Software Troubleshooting
Documentation
Training
Debugging
Repair
Linux
Shell
SED
AWK
Scripting
Perl
Bash
Computer Networking
Routers
Switches
Firewall
Network
Cadence
Job Details
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.
Reports to Field Service Engineering Director.
Location: Atlanta
Responsibilities:
Position Requirements:
Full training will be provided, however any experience in the following areas would be advantageous:
As a condition of employment with Cadence, newly hired employees will be required to provide Cadence with proof of full vaccination, unless legally entitled to an accommodation.
We're doing work that matters. Help us solve what others can't.
The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.
Reports to Field Service Engineering Director.
Location: Atlanta
Responsibilities:
- Primary contact for all hardware related issues
- Planning and Installation of new equipment; reconfiguring existing equipment
- Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate
- Document all work processes as required
- Establish a strong supportive relationship with customers
- Inventory control
- Work with Field Service team and other Cadence groups to improve processes and procedures
Position Requirements:
- Bachelor's degree in a technical or related field
- Good written and verbal English communication skills
- Minimum working knowledge of Linux/Unix
- Strong hardware and software troubleshooting skills
- Strong documentation skills
- Must be able to lift 35 lbs
- US drivers license
- Willingness to travel domestically including for short notice emergency service events
Full training will be provided, however any experience in the following areas would be advantageous:
- Debugging and repair in a board/system level environment.
- Experience with liquid cooled systems and associated repairs
- Experience with Linux Shell Skills (use grep, sed, awk, find, etc)
- Experience with server scripting tools including perl/bash/sh/tcsh/csh or some combination desired
- Experience with networking including installation/configuration of routers, switches and firewalls.
- Experience with troubleshooting network issues
As a condition of employment with Cadence, newly hired employees will be required to provide Cadence with proof of full vaccination, unless legally entitled to an accommodation.
We're doing work that matters. Help us solve what others can't.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.