Field Support Technician

Description
The Field Support Technician provides on-site and remote technical support for end-user devices and applications across the organization. This role is responsible for managing and resolving moderate to complex issues involving Windows and macOS systems, software distribution, antivirus solutions, and peripheral devices. The technician ensures timely resolution of support tickets, maintains accurate asset records, and contributes to continuous improvement of IT services through collaboration and feedback.

Key Responsibilities

• Manage and resolve support tickets for Windows and macOS hardware, software, and applications, ensuring adherence to service level agreements (SLAs).
• Provide remote and on-site technical support for desktops, laptops, monitors, printers, handhelds, scanners, and other peripherals.
• Utilize remote administration tools to troubleshoot and resolve incidents efficiently.
• Conduct site visits for hardware/software installations, updates, quality assurance reviews, and site assessments.
• Document root causes and resolutions in knowledge management systems to support continuous improvement.
• Maintain accurate records of end-user device assets in designated management systems.
• Collaborate with internal teams to promote integration and communication across the enterprise.
• Provide feedback to engineering teams to improve system stability, reliability, and user experience.
• Mentor and train junior team members, sharing knowledge and best practices.
• Interface with vendors and internal IS teams to restore service and resolve core issues.
• Deliver high-quality customer service in a fast-paced, high-volume environment.
• Support help desk staff to facilitate first-call resolution when applicable.
• Participate in on-call rotation and provide executive-level support as needed.
• Offer hardware and software consultations to end users.
• Assist with special projects and other duties as assigned by management.

Required Qualifications

• Minimum of 3 years' experience in desktop support, including troubleshooting hardware/software issues both remotely and in person.
• Associate or Bachelor's degree in a technical field, or equivalent technical training/experience preferred.
• Strong understanding of PC hardware/software, operating systems, networking topology, and wireless infrastructure.
• Experience with remote support tools and incident tracking systems (e.g., ServiceNow).
• Reliable transportation for travel to various support locations.

Skills & Competencies

• Technical Skills: Windows Server, PC support, ServiceNow, LAN/WAN networking, wireless infrastructure, operating systems, and applications.
• Tools & Platforms: Active Directory, remote administration tools, antivirus solutions.
• Soft Skills: Excellent communication, customer service orientation, time management, and organizational skills.
• Problem Solving: Independent thinker with strong analytical and decision-making abilities.
• Teamwork: Collaborative mindset with the ability to work effectively across departments.

Pay and Benefits
The pay range for this position is $28.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Chicago,IL.
Application Deadline
This position is anticipated to close on Aug 26, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.