Overview
On Site
USD 35.00 - 42.00 per hour
Full Time
Skills
Network Layer
Managed Services
IT Infrastructure
Product Engineering
Cloud Computing
Artificial Intelligence
ServiceNow
Service Delivery
Knowledge Base
IT Transformation
FOCUS
Productivity
Partnership
Collaboration
Slack
Management
Inventory
Mentorship
Training
Help Desk
Technical Support
OS X
Mobile Device Management
Master Data Management
Google Chrome OS
Command-line Interface
Unix
Linux
Shell Scripting
Microsoft Windows
Atlassian
JIRA
Conflict Resolution
Problem Solving
Wireless Communication
Virtual Private Network
Windows PowerShell
Active Directory
Computer Hardware
Startups
VoIP
Technical Training
SAP BASIS
Law
Innovation
Recruiting
Job Details
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
As an IT Support Specialist Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment. This is a great opportunity to work and grow with a fantastic and rapidly growing company.
Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
Act as an escalation point for front-line IT support
Perform project-based work to improve IT and systems
Image Mac, Windows, and Linux computers and configure these computers for employees
Manage IT assets and inventory
Deploy software
Help with A/V setup for internal events
Assist with desktop automation
Help train and mentor other IT employees
Showcase your knowledge by training other employees on new applications, hardware, and more
Skills
1-2 years' work experience in a technical support or helpdesk environment
A drive to assist customers and solve their technical problems
End-user support experience for MacOS or Windows
Experience with MDM systems
Experience troubleshooting Chrome OS
Command-line Unix/Linux experience (Shell scripting)
Experience building Windows images
PowerShell and Active Directory administration understanding
Experience using Atlassian products before, especially JIRA
Great problem solving and intuitive troubleshooting skills
A strong understanding of connecting computers to networks especially over Wi-Fi and VPN
Experience in Gsuite Administration
PowerShell and Active Directory administration understanding
Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
Ability to work weekend days
Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience
Be a serious A/V geek!
You have a history of expanding your knowledge via technical training and certification
Compensation
Estimated Pay Range: The estimated pay range for this position is USD $35.00/Hr. - USD $42.00/Hr. and is a Non-Exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
As an IT Support Specialist Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment. This is a great opportunity to work and grow with a fantastic and rapidly growing company.
Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
Act as an escalation point for front-line IT support
Perform project-based work to improve IT and systems
Image Mac, Windows, and Linux computers and configure these computers for employees
Manage IT assets and inventory
Deploy software
Help with A/V setup for internal events
Assist with desktop automation
Help train and mentor other IT employees
Showcase your knowledge by training other employees on new applications, hardware, and more
Skills
1-2 years' work experience in a technical support or helpdesk environment
A drive to assist customers and solve their technical problems
End-user support experience for MacOS or Windows
Experience with MDM systems
Experience troubleshooting Chrome OS
Command-line Unix/Linux experience (Shell scripting)
Experience building Windows images
PowerShell and Active Directory administration understanding
Experience using Atlassian products before, especially JIRA
Great problem solving and intuitive troubleshooting skills
A strong understanding of connecting computers to networks especially over Wi-Fi and VPN
Experience in Gsuite Administration
PowerShell and Active Directory administration understanding
Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
Ability to work weekend days
Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience
Be a serious A/V geek!
You have a history of expanding your knowledge via technical training and certification
Compensation
Estimated Pay Range: The estimated pay range for this position is USD $35.00/Hr. - USD $42.00/Hr. and is a Non-Exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.