IT Client Advocate II

  • Columbia, SC
  • Posted 2 days ago | Updated 2 days ago

Overview

Hybrid
$45.49 - $45.49
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Incident Management
Customer Service
Business Systems
Customer Relationship Management (CRM)
Information Technology
Project Management
Requirements Elicitation
Organizational Skills
Soft Skills

Job Details

SYSTEMTEC is seeking an IT Client Advocate II for a Hybrid (On-Site Tuesday -> Thursday) opportunity in Columbia, SC. Candidate will be responsible for establishing, building, and maintaining sustainable IT customer relationships, requirements gathering and exceptional soft skills.

Required Qualifications of the IT Client Advocate II:

  • Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies.
  • Bachelor's Degree or 4 years of job related work experience or 2 years of job related experience plus an associate s degree in any major
  • 5 years of IT related experience to include experience in client relationships, IT marketing, and process/product improvement
  • Must be proficient with MS Office & Project Management methodologies, Incident response, and infrastructure implementation experience
  • Any experience with Medicare is a plus & prior experience as a Business Systems Analyst within an IT or technical industry
  • Understanding of Information Technology processes and terminology, high level of organizational skills, Requirements gathering expertise, IT technology, Mainframe, and applications of all types

Responsibilities of the IT Client Advocate II:

  • Duties will be removing roadblocks and obstacles in order to keep work moving efficiently and financially healthy
  • Help triage and assist with incidents and outages could arise
  • High levels of communication, organizational skills, and customer service are required as well as Adaptability
  • We work on efforts and tasks that range from major initiatives to small requests. Our team is always central to incidents and outages, and we typically facilitate those situations to remediate as quickly as possible

Work Location: Hybrid. On-Site every Tuesday >Thursday in Columbia, SC.

Compensation / Benefits:

Full-Time Employment with SYSTEMTEC means competitive compensation, access to health, dental, disability, and life coverage, 401K + match

***Please note: We are not currently able to hire candidates who reside or work in California, New York, or New Jersey. ***

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About SYSTEMTEC