Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 23 day((s))
Skills
Agile Environment
SQL
Telecom solutions
IVR Systems
Telecom Back Office Operations
system integration
Job Details
Role: Business Analyst with Telecom Solutions and IVR Systems
Location: Charlotte, NC (Onsite from Day 1)
Job Type: Contract
Experience:
10+ years of experience as a Business Analyst, with a primary focus on:
- Telecom solutions
- IVR systems
- Telecom Back Office Operations
- Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills.
Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery.
Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments.
Skills:
- Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems.
- Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI.
- Proficiency in creating business documentation such as BRDs, functional specs, and process flows
- Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems.
- Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience.
- Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications. Exposure to LLM & ML will be added Advantage
- Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals.
- Conduct user acceptance testing (UAT) and validate solutions to ensure they meet the requirements, perform as expected, and provide an optimal customer experience.
- Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems.
Good to have skills:
- Hands-on experience in system integration, testing, and validation for IVR and telecom systems.
- Experience with BSS, billing systems, and integration platforms in the telecom sector
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