Project Manager I

Position: Project Manager I

Location: Bellevue, WA 98006 - Hybrid

Duration: 8 Months

Job Type: Contract

Job Description:

• We are seeking a detail-oriented Security Engineering Specialist with a strong focus on process engineering, documentation, and operational excellence around Zscaler security technologies.
• This role will bridge security engineering with IT operations by documenting, refining, and standardizing key security workflows.
• You will own the development and maintenance of critical process documentation that ensures secure, repeatable, and compliant operations across our global infrastructure.

Key Responsibilities

Create and maintain comprehensive documentation for:

• Multi Match Standards Establish criteria, logic, and policy standards.
• Catchall Cleanup Processes Design cleanup workflows and escalation paths.
• Departmental Lockdowns Document access control and segmentation per business unit.
• Zscaler Client Connector (ZCC) Update Process Define rollout cadence, testing procedures, and compatibility by OS/device.
• Access Governance for Code Repositories Document MFA, approvals, and audit requirements for GitLab and automation pipelines.
• Security Exception Handling Standardize exception request flows and continuous improvement plans.
• Island Browser Deployment and Usage Maintain usage standards, security controls, and configuration guidance.
• Collaborate with security engineering, support, and operations teams to validate documentation accuracy and usability.
• Establish version control and change management practices for security documentation.
• Support training, onboarding, and cross-functional enablement by publishing centralized knowledge content.
• Help align documentation with security audits, compliance reviews, and automation initiatives.

Required Skills and Experience

• 7+ years of experience in security engineering, IT operations, or network security, with a strong focus on process development and documentation.
• Solid understanding of Zscaler architecture, including ZIA, ZPA, ZCC, and administrative workflows.
• Experience writing detailed process documentation, runbooks, SOPs, and policy guidance for technical and non-technical audiences.
• Familiarity with disaster recovery concepts and secure access models, including MFA, role-based access, and Zero Trust principles.
• Strong organizational and analytical skills to translate complex workflows into clear, step-by-step documentation.
• Experience with version control systems (e.g., Git, GitLab), ITSM tools (e.g., ServiceNow, Jira), and documentation platforms (e.g., Confluence, SharePoint).

Preferred Qualifications

• Experience supporting security operations, compliance, or engineering teams in a regulated or large enterprise environment.
• Working knowledge of Zscaler best practices and rollout strategies.
• Ability to map out process flows using tools like Visio, Lucidchart, or Draw.io.
• Background in project coordination or change management within IT/security teams.