Technical Analyst I

Overview

Here at Discount Tire, we celebrate the spirit of our people with extraordinary pride and enthusiasm. Our business has been growing for 60 years and now is the best time in our history to join us. We are opening more locations every year and we are always looking for qualified individuals to join us in our growth. We are a company that promotes from within, both in our retail and corporate operations.

Under direct supervision, the Technical Analyst I installs, maintains and supports enterprise computer hardware and software.

Essential Duties and Responsibilities:

• Installs, maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones, and other network-enabled devices.
• Researches, diagnoses and resolves Tier II problems requiring extensive analysis, application of multiple technical skills in desktop operating systems, applications, hardware, network connectivity.
• Installs new and updated software onto end-user systems through automated scripting; perform quality check on individual systems.
• Performs vulnerability testing, risk analyses and security assessments.
• Configures and supports security tools, including, but not limited to, firewalls, anti-virus software and patch management systems.
• Analyzes service and system reports; perform problem isolation.
• Provides on-call support for escalated production issues on a rotating schedule.
• Assists employees, vendors or other customers by answering questions related to desktop support procedures and services.
• Performs installations, adds, moves, and changes for PCs, monitors, printers and related peripherals
• Completes work in a timely and accurate manner while providing exceptional customer service.
• Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements.
• Provide technical support for Office 365 applications and administration features including, but not limited to: Exchange, Intune, Outlook, Teams, etc.
• Follows Incident Management Procedures and assists with Customer Communication for High Priority issues affecting the enterprise
• Other duties as assigned.

Qualifications:

• This position requires two to four years of related information technology experience with an advanced knowledge of the Windows operating system, Microsoft Office products and Active Directory.
• Knowledge of VMWare is also desired.
• A minimum typing speed of 35 wpm is required.
• This position requires excellent communication, organizational, customer service and problem solving skills.
• In addition, this position must be able to handle multiple projects and work successfully within strict deadlines.

Educational Requirements:

This position requires a high school diploma or GED. A degree in Computer Information Systems is preferred.

Discount Tire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.