SAP IS-U CR&B Lead

Job Title: SAP IS-U CR&B Lead

Location: Sacramento, CA This is a hybrid task, contractors will be required to be on-site each Tuesday of every week (once a week).

Duration: 12+ Months + Extension

Interview: Video

Job Description:

Important:

• List all the necessary experiences/qualifications that meets all the Mandatory Requirements, and Desirable Qualifications (where applicable) in a separate section outside of the resume.
• Must also include the candidate's resume with the Mandatory Requirements/Desirable Qualifications identified within the body of the resume.

1.1. SCOPE OF WORK:

Client is seeking a leased employee resource to provide operational and project support for the Customer and AMI Technologies team on a time and materials basis.

Purpose:

To support the Customer and AMI Technologies team by handling enhancement, project, and incident response tasks during 2026. This lets our team focus fully on the S/4HANA project without delays or distractions.

Key Responsibilities:

• Provide day-to-day support for ServiceNow incidents related to Customer and AMI Technologies.
• Work on enhancement requests and project tasks aligned with your skills in Customer and AMI Technologies.
• Respond promptly to incidents so they don't impact the S/4HANA project's progress.
• Collaborate with team members to ensure smooth handoff and clear communication.
• Help our team maintain greater availability and focus on the S/4HANA project.

Expected Outcomes:

• Timely resolution of assigned incidents and enhancement requests.
• Continued progress on ongoing projects within Customer and AMI Technologies.
• Reduced workload pressure on the core Customer and AMI Technologies team during the S/4HANA project timeline

Mandatory Requirements:

• Must have five (5) years of experience designing and configuring complex SAP solutions within the last ten years.
• Must have at least three (3) years of SAP ECC 6.0 experience with EHP7 or higher
• Must have at least one year (1) of SAP CRM 7.0 experience with EHP3 or higher
• Must have IS-U CR&B expertise, including experience in one, or more, of the following areas:

Customer service