Overview
Skills
Job Details
Pay Range: $47.00 to $51.00 per hour (No PTO, benefits, etc but self funded ACA-compliant healthcare plan available to opt-in to)
Job Description Summary
Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with ***. CS&D is committed to driving the business goals of *** by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.
Overview
This position involves creation, delivery, and maintenance of technical documentation that supports *** products and services.
- Are you passionate about technology and finding new ways of doing things that challenge the status quo?
- Do you enjoy finding new solutions for delivering digital content?
- Do you enjoy working on a team that interfaces with business partners across the globe?
- Do you enjoy creating technical documents?
Role
- Collaborate with cross-functional teams (Product Managers, Engineers, Testers, etc.) to create and update technical content
- Accountable for the successful completion of high-quality projects within the technical writing function
- Ensure the documentation aligns with the CS&D writing standards
- Manage the review lifecycle and address input and feedback received from internal business partners and external customers
- Provide excellent customer service to our business partners and customers
- Author in XML or markdown, for content creation and editing
- Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation
- Demonstrates the following *** Way principles and behaviors:
- Create value for our customers, partners, and colleagues
- Grow together to achieve our goals
- Move fast on what matters most for our customers and ***
All About You
- Strong organizational and time management skills
- Strong written and verbal communication skills
- Technologically savvy, with a process improvement mindset
- Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
- Ability to identify process improvement opportunities
- Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships
- Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
- Basic working understanding of content localization
- Ability to work independently including the ability to problem-solve and troubleshoot
- Experience with Microsoft Office products
- Experience with or prepared to learn content management systems (CMS) and other authoring tools, such as Ixiasoft, Oxygen, xMetal, Visual Studio Code
- Basic understanding of DITA/XML, HTML, and PDF
- Experience with MSTP/Chicago/any other technical publication guidelines
- API specification documentation experience is a plus
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
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