IT Field Technician

Position Summary:

We are looking for a proactive and detail-oriented Desktop Support Technician to join our IT support team. The ideal candidate will possess strong customer service skills, thrive under pressure, and have hands-on experience with desktop support tasks including system rebuilds, data backups, and working with large datasets in Excel. Familiarity with the ServiceNow platform is essential.

Key Responsibilities:

• Provide technical support to end users for hardware, software, and peripheral issues.
• Deliver excellent customer service through clear communication, empathy, and timely resolution of issues.
• Work efficiently under tight deadlines and high-pressure situations while maintaining accuracy and professionalism.
• Utilize the ServiceNow platform to manage, track, and document support tickets and resolutions.
• Perform computer rebuilds following established procedures and checklists.
• Backup and restore user data within the Windows OS environment.
• Use Microsoft Excel to manage and analyze large datasets for reporting and troubleshooting purposes.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain inventory and asset tracking for desktop hardware and software.

Required Qualifications:

• Proven experience in desktop support or a similar technical role.
• Strong customer service and communication skills.
• Ability to work effectively under pressure and meet deadlines.
• Familiarity with the ServiceNow platform or similar ticketing systems.
• Proficiency in Microsoft Excel, especially working with large datasets.
• Experience with Windows OS, including data backup and system rebuild procedures.
• Strong problem-solving skills and attention to detail.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar.
• Experience in a fast-paced corporate or enterprise IT environment.

Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in West Allis,WI.
Application Deadline
This position is anticipated to close on Aug 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.