Symitar Business System Analyst

Symitar Technical Business Analyst (Contractor)

Employment Type: Contract (6-month contract)

Workplace Type: Remote

Location (Company HQ): Los Angeles, CA

Hours: Flexible, ideally 8:00am - 5:00pm Pacific Time

Schedule: Monday - Friday excluding applicable Credit Union holidays

Position Overview:

We are seeking a temporary Technical Business Analyst contractor to support our Symitar Core Banking System and our upcoming Digital Banking Conversion project. This hybrid role will begin with a focus on Core Technical Analyst responsibilities and evolve into a Core Subject Matter Expert (SME) position for the Digital Banking Conversion Project. The contractor will be responsible for Symitar Application Support, Quality Assurance (QA), core system configurations, and project coordination.

Responsibilities:

• Provide Symitar Application Support, including troubleshooting and the correction of issues such as failed jobs, out-of-balance situations, incorrect rate calculations, and other system-related problems.


• Update rates, adjust system parameters, manage user accounts, and recommend/create product configurations within the Core Banking System and related applications.


• Conduct thorough QA testing to identify and resolve issues during the online banking conversion process.


• Provide support for vendor QA testing related to core processing and configurations.


• Assist in project management tasks including scheduling, coordination, documentation, and stakeholder communication.


• Collaborate with cross-functional teams to ensure project milestones are met.


• Work with third-party vendors to expedite resolution of software or hardware issues.


• Consult and recommend system configurations or enhancements to meet business needs.

Qualifications:

• Strong technical knowledge of Symitar Core Banking, including Image Center or Genesys, teller cash recyclers.


• 5+ years of Symitar application support experience. Knowledge of FastDocs and MeridianLink is a plus.


• Minimum two years' experience with digital banking platforms. Experience with conversion projects is a plus.


• Minimum two years' experience in QA activities, including developing and executing QA test plans and test cases.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.