Overview
On Site
USD 75,000.00 - 95,000.00 per year
Full Time
Skills
Collaboration
Technical Drafting
Technical Support
Reliability Engineering
Training
Management
Licensing
Workflow
Boost
Productivity
Printers
Help Desk
AutoCAD
Design Architecture
Manufacturing
Problem Solving
Conflict Resolution
Microsoft Windows
Operating Systems
Computer Networking
Active Directory
Dell
Cisco
Organizational Skills
Documentation
Customer Service
Computer Hardware
Application Support
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.
Responsibilities:
Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.
Assist design teams with application workflows, file management, and template configurations.
Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.
Develop and update documentation, training resources, and best practices for application usage.
Oversee software updates, patches, licensing, and the deployment of new tools.
Partner with design, engineering, and operations teams to improve workflows and boost productivity.
Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.
Monitor system performance and proactively address potential issues to maintain optimal functionality.
Requirements
2-4+ years of experience in application support, help desk, or technical analyst roles.
Advanced knowledge of AutoCAD and related design applications.
Proven ability to assist end users in design, architecture, or manufacturing environments.
Strong problem-solving skills with the ability to explain technical concepts to non-technical audiences.
Familiarity with Windows operating systems, networking fundamentals, and peripheral device support.
Proficiency in Active Directory, Dell Technologies, and Cisco Technologies.
Excellent organizational skills and attention to detail in documentation and customer service.
Experience with computer hardware and application support in a detail-oriented environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for an Application Support Engineer to provide technical assistance and expertise for design-related applications, including AutoCAD and other specialized tools. In this role, you will collaborate with users, teams, and vendors to ensure seamless operation, troubleshoot issues, and optimize workflows. This position is integral to maintaining the efficiency of design and drafting operations within the organization.
Responsibilities:
Deliver technical support for design applications such as AutoCAD, addressing errors, performance concerns, and integration challenges.
Assist design teams with application workflows, file management, and template configurations.
Coordinate with vendors and internal IT teams to resolve complex software issues and ensure system reliability.
Develop and update documentation, training resources, and best practices for application usage.
Oversee software updates, patches, licensing, and the deployment of new tools.
Partner with design, engineering, and operations teams to improve workflows and boost productivity.
Troubleshoot hardware and peripheral devices, including printers and plotters, to support end users.
Monitor system performance and proactively address potential issues to maintain optimal functionality.
Requirements
2-4+ years of experience in application support, help desk, or technical analyst roles.
Advanced knowledge of AutoCAD and related design applications.
Proven ability to assist end users in design, architecture, or manufacturing environments.
Strong problem-solving skills with the ability to explain technical concepts to non-technical audiences.
Familiarity with Windows operating systems, networking fundamentals, and peripheral device support.
Proficiency in Active Directory, Dell Technologies, and Cisco Technologies.
Excellent organizational skills and attention to detail in documentation and customer service.
Experience with computer hardware and application support in a detail-oriented environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.