IT Operations Program Coordinator

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Position: IT Operations Program Coordinator
Location: Boston, Massachusetts
Duration: Contract
Job ID: 169626

Job Overview:
We are seeking a highly organized and detail-oriented IT Operations Program Coordinator to provide tactical support to the Operations Program Manager within Technology Strategy and Operations. This on-site role in Boston, MA will focus on executing day-to-day operational tasks that enable smooth program delivery, effective communication, and operational efficiency. The ideal candidate will manage and coordinate various strategic communication tasks, including creating and enhancing PowerPoint presentations, project coordination, and ensuring effective communication across the organization. The role requires a strong understanding of technical concepts and the ability to translate complex information into clear and concise messaging.

Responsibilities:

• Assist in executing communication plans by preparing and distributing email announcements, newsletters, and other communication materials to the Technology organization.
• Create and draft strategic communications tailored for varying audiences, ensuring messaging is clear, concise, and aligned with organizational goals and branding.
• Collaborate with subject matter experts to translate complex technical concepts (e.g., Artificial Intelligence, AWS, Azure, BPM, Mainframe) into easily understandable language for diverse audiences.
• Review and edit communication materials to ensure accuracy, clarity, and consistency.
• Support coordination and logistics for communication events such as Townhalls and leadership meetings.
• Maintain communication calendars, repositories, and tools to ensure timely and consistent delivery of messaging.
• Provide day-to-day operational support to ensure smooth execution of internal processes and initiatives.
• Support implementation of process improvements and automation efforts to reduce manual work and improve efficiency.
• Coordinate and schedule recurring meetings, manage agendas, and follow up on action items to maintain operational rhythm.
• Support the collection, consolidation, and formatting of content for executive reports, scorecards, and presentations.
• Develop visually appealing and informative PowerPoint decks, ensuring consistent branding and style throughout.
• Monitor project timelines, identify risks or blockers, and escalate issues promptly to keep deliverables on track.

Qualifications:

• Excellent verbal and written communication skills, including experience with storytelling, pitching ideas, and crafting strategic email communications for large technology audiences.
• Strong technical background with knowledge of technical concepts and terminology (e.g., Artificial Intelligence, AWS, Azure, BPM, Mainframe).
• Proficiency in Microsoft Office (PowerPoint, Word, Outlook).
• 3+ years of experience with Jira, Confluence, SharePoint, Power Automate, Power BI (Optional: Shibumi).
• Project management experience, with the ability to coordinate multiple tasks and meet deadlines.
• Highly organized, detail-oriented, and strong editing skills to ensure the quality of communication materials.
• Ability to collaborate effectively with cross-functional teams and build relationships with stakeholders.
• Strong analytical and problem-solving skills.
• Familiarity with brand guidelines and the ability to align communication materials with organizational branding.
• Experience supporting executive-level reporting and program communications.
• Familiarity with operational reporting tools and basic data analysis skills.
• Prior contract or consulting experience supporting technology operations or strategy teams.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
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Pay Range: $XXX - $XXX

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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