Technology Operations Engineer I

When you join Sallie Mae, you become a champion for all students.

We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.

We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

As a Technology Operations Engineer I, you will support, maintain, and manage AV systems and conference room technologies across all meeting spaces. We're looking for a detail-oriented, tech-savvy professional to ensure smooth in-person and hybrid meetings by providing expert AV support, resolving live technical issues, and training users in proper equipment use and best practices. This role is essential to deliver reliable, high-quality collaboration experiences across the organization. This role will report to the Manager of Conference Room Technology and Support.

What You'll Do

Technical Support and Maintenance

• Set up, test, and maintain AV equipment, including projectors, microphones, cameras, displays, and video conferencing systems (e.g., Microsoft Teams Rooms).
• Conduct dry runs, pre-meeting equipment checks, and routine preventive maintenance to ensure all conference room systems are fully functional and meeting ready.
• Troubleshoot and resolve technical issues promptly to minimize disruption during meetings or events.
• Maintain accurate inventory records and documentation for AV equipment and room configurations.
• Ensure all conference rooms are up to date with the most recent software patches and firmware updates to maintain system performance and security.
• Support occasional evening or weekend events requiring AV setup or urgent troubleshooting.

User Support and Training

• Provide white glove support to meeting participants to ensure professional and seamless meeting experiences.
• Support high-profile and large-scale events such as offsites, town halls, live events, investor calls, and board meetings, ensuring all AV and conferencing technologies perform flawlessly.
• Conduct lunch and learn sessions to help employees use conference room equipment confidently and effectively.
• Create and maintain user guides, quick-reference materials, and instructional documentation for internal use.

Coordination and Communication

• Collaborate closely with IT and Facilities teams to ensure integrated support of conference room technologies.
• Communicate technical issues, scheduled maintenance, and system updates clearly to stakeholders.
• Work with external vendors and service providers for equipment procurement, maintenance, and repair services.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum: Indicate minimum education, skills and experience required.

• 1-2 years of experience in technology operations and support, or a related technical role.
• Solid understanding of technology infrastructure, including AV hardware, software, conferencing technologies, and telecommunications systems.
• Familiarity with ITIL framework and basic IT service management practices.
• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues under pressure.
  
  \tExcellent interpersonal and communication skills to work effectively with team members and end users.
• Highly detail-oriented with the ability to manage multiple tasks and shifting priorities.
• A willingness to work in different office environments and travel to other locations as needed.
• Basic understanding of project management principles is a plus.

Preferred: Indicate "nice to haves" regarding education, skills, and experience.

• 3-6 months of hands-on experience supporting Live Events/Town Halls using Microsoft Teams Room systems or similar video conferencing platforms.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:

Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.