On Site Certified Senior ServiceNow Consultant (ServiceNow Certifications/CSA/CAD/CIS-ITSM/CIS-CSM)

Note : Please reply ONLY if you

1) can work 100% on site from day one + have all the Required skill set and have experience as an "On Site Certified Senior ServiceNow Consultant (ServiceNow Certifications/CSA/CAD/CIS-ITSM/CIS-CSM)". Prefer experience with enterprise level Public Sector Financial Projects.
2) i. Minimum of 12-15+ years of IT experience, Minimum of three (3) years experience configuring, designing, and developing in the ServiceNow Platform.
ii. Experience with data extractions and conversions.
iii. Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
iv. Development experience in JavaScript, HTML, XML, Json, and SQL.
v. Experience integrating with Microsoft.
vi. Experience integrating with a third-party system.
vii. Knowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization
viii. Knowledge of CSM
ix. Strong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership Project Director) to technical and functional staff, as well as with external
stakeholders.
x. ServiceNow Certifications:
1. Certified System Administrator (CSA),
2. Certified Application Developer (CAD)
xi. Knowledge of industry and State information technology requirements.
xii. Experience with Project Management
xiii. Knowledge of State procurement and contract monitoring requirements
3) can provide at least 3 verifiable experience from completed and/or substantially completed jobs that closely match this request (Filling the client provided form) + fill out a skill Matrix + Sign a resume certification form
4) Can go through a background check including fingerprinting + Agree to a Face to face interview OR a WEB CAM Interview (at your own cost)
5) have A Competitive Rate
6) will be available in June/July 2025 timeframe as it takes a minimum of 3 weeks for a start after a successful interview.

s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. NOTE: GIS will utilize the U.S. Department of Homeland Security's E-Verify system to verify the employment eligibility of all persons employed during the term of the Contract Note to Consulting Companies : ANY CONSULTANT S RESUME YOU SEND ME MUST BE ON YOUR COMPANY S PAYROLL, NO H1-VISA TRANSFER, NO PRO-MARKETING, NO SISTER COMPANY RESUMES. The resume should have the DIRECT contact info and email of the candidate otherwise the candidate will NOT be considered. ALL H1 candidates including those onWOULD need to provide I-797 + DL copy (no exceptions).

Each staff member assigned to this project must have a background screening that is equivalent to a Level Two (2) screening standard.

This is a fixed fee/hourly based project which is inclusive of travel, lodging, per diem expenses and all other costs associated with the completion of the associated tasks.

Interviews:
In the event an interview is requested; all interviews will be conducted via web Cam.
Telecommuting: Telecommuting is not an option for this position.

Objectives:
The Department s Division of Accounting and Auditing (Division) requires staff augmentation services. This RFQ is for the acquisition of one (1) or more ERP Team Lead(s) (Candidate(s)) with a specialization and expertise in PeopleSoft and Enterprise Resource Planning (ERP). The Candidate(s) will assist the Division as it performs business process remediation activities in preparation for the implementation of the Florida Planning, Accounting, and Ledger Management (Florida PALM) Project (Project), as described in the SOW.

Responsibilities
Systems Analyst. The Operations Manager will provide daily direction and communication for all tasks assigned to the Contractor s Resource. In addition, the Resource will work with Project team members and the Department s Contract Manager or delegate to complete activities related to SNOW support. The Resource shall perform the following tasks throughout the term of the PO:
i. Configuring, integrating and implementing ServiceNow activities including the following modules and functionality:
1. Case Management;
2. Major Case Management;
3. Change Management;
4. Problem Management;
5. Incident Management;
6. Service Request Management;
7. Knowledge Management;
8. Workspace Management;
9. Reporting;
10. Dashboards;
11. Self-Service Portal (Customer);
12. Technician Portal; (Employee);
13. Service Level Management;
14. Workflow/Flow and Rules Management;
15. Configuration Management;
16. Customer Satisfaction Surveys;
17. Virtual Agent;
18. Live Chat;
19. Performance Analytical; and
20. Agile Development.
ii. Develop ServiceNow workflows and flows.
iii. Implement and configure the Service Level Management platform from ServiceNow.
iv. Configure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent.
v. Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.
vi. Participate in defect management and triage functions, working cross-functionally to resolve issues.
vii. Maintain detailed documentation of application design and code generation techniques.
viii. Participate in testing s (new features, re-testing, regression, smoke, release testing)
ix. Develop and deliver training and knowledge transfer related to ServiceNow.

Qualification Requirements for the Resource(s) listed below. The Department anticipates hiring one or more Resources that meet these requirements. a. Minimum Experience.
i. Minimum of 12-15+ years of IT experience, Minimum of three (3) years experience configuring, designing, and developing in the ServiceNow Platform.
ii. Experience with data extractions and conversions.
iii. Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
iv. Development experience in JavaScript, HTML, XML, Json, and SQL.
v. Experience integrating with Microsoft.
vi. Experience integrating with a third-party system.
vii. Knowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization
viii. Knowledge of CSM
ix. Strong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership Project Director) to technical and functional staff, as well as with external
stakeholders.
x. ServiceNow Certifications:
1. Certified System Administrator (CSA),
2. Certified Application Developer (CAD)
xi. Knowledge of industry and State information technology requirements.
xii. Experience with Project Management
xiii. Knowledge of State procurement and contract monitoring requirements

Preferred Experience.
i. Minimum of five (5) years experience configuring, designing, and developing in the ServiceNow Platform
ii. ServiceNow Certifications:
Certified Implementation Specialist IT Service Management (CIS-ITSM)
Certified Implementation Specialist Customer Service Management (CIS-CSM)
iii. Experience with data extractions and conversions
iv. Experience Performance Tuning
v. Experience with Data Security
vi. Experience configuring custom email templates
vii. Experience implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanism

Required Training.
The Resource provided by the Contractor must successfully complete the Department s Security Awareness Training, Ethics Training and Florida PALM Project Florida PALM Orientation, within thirty (30) days of the Resource s start date. (Note: for purposes of the Project Management Plan, the Contractor serves as a State of Florida resource).

Candidate Information. This must include the following information for each candidate:
1. The full, legal name of the Candidate;
2. A description of the Candidate s experience with configuring, designing and developing in the ServiceNow Platform;
3. A list of the Candidate s applicable certifications (i.e., number, effective date, expiration date);
4. A detailed and accurate resume of the proposed Candidate s experience and qualifications;
5. Using Attachment 8, Resumes/References, include three (3) references for the Candidate that are from clients for whom the Candidate completed projects similar to the services requested in this RFQ, and the SOW;
6. A detailed explanation of why the Candidate is the best match for the position and the Project;
7. An explanation of what qualifies the Candidate to provide the services described in Section 5, Contractor Responsibilities, of the SOW;
8. A description of the Candidate s experience in executing knowledge transfer, including approach, execution, and confirmation of completion;
9. Available start date and length of availability;
10. Confirmation that the Candidate will be available to perform services during the normal business hours of 8:00 AM to 5:00 PM ET, Monday through Friday (flexible schedules and remote work locations must be approved by the Department s Project Director);
11. One (1) of the following statements:
The Candidate will be or anticipates being otherwise employed during the term of the PO.
or
The Candidate does not anticipate being otherwise employed during the term of the PO.
12. The STC s Exhibit E, Resume Self-Certification Form, completed by the Candidate;
13. Completed Attachment 6, Skills Matrix. The Skills Matrix must:
a. Be completed based upon the Candidate s skills as they relate to his or her qualifications to perform the services requested in this RFQ; and
b. Be completed in its entirety.
Note: The Department will not consider a Response if the Candidate does not meet all of the required (minimum) skills or if the Attachment 6, Skills Matrix is not completed in its entirety.

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

"When replying please make sure to list your (All Inclusive) Compensation requirements !!!"

Note : This is a Full time ON SITE Contract Position with no Remote options allowed !!!

Start date : June/July 2025

# of positions >1

No phone calls please.
Local Citizens are encouraged to Apply
No relocation assistance provided.
ONLY Candidates with an exact match will be contacted
Candidates should be authorized to work in the US.