ServiceNow Administrator

Looking for ServiceNow Administrator

Must have minimum of 14 Years of Experience in IT

Must have CSA certification

Job Description -

ServiceNow Administrator

Location :Remote
Visa: H1B, and Citizen.
Client: State of MS/ Division of Medicaid
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Scope of Work:

Need 14+ years of candidates
The ServiceNow Administrator/Developer will be responsible for:
System Administration -
Serve as the primary administrator for the ServiceNow ITSM module. Monitor system health, performance, and functionality.
Manage user roles, groups, and permissions.
Ensure adherence to platform governance, change control, and development standards.
Break/Fix Support -
Troubleshoot and resolve technical issues within the ITSM module. Conduct root cause analysis for incidents and implement permanent fixes. Manage incident and request queues related to ServiceNow issues.
Development & Configuration -
Design and configure workflows, forms, fields, business rules, client scripts, UI policies, and service catalog items within the ITSM module.
Develop and maintain integrations with other systems, as needed. Create and maintain reports and dashboards.
Enhancements & Continuous Improvement -
Analyze business requirements and propose scalable, secure solutions in the ServiceNow platform. Provide recommendations for improvements and enhancements to existing ITSM workflows and features. Prepare for future module implementations (e.g., Public Sector Digital Services).
Training & Documentation -
Create and maintain system documentation and user guides.
Train internal staff on use and capabilities of the ServiceNow ITSM module.
Collaboration & Planning -
Serve as liaison between IT leadership, business units, and ServiceNow support/vendor resources. Participate in roadmap discussions and assist in planning future ServiceNow expansions.
Required Skills/Experience
4+ years of experience as a ServiceNow Administrator or Developer. ServiceNow Certified System Administrator (CSA) Required.
Experience in a public sector or Medicaid environment.
Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.
Strong understanding and hands-on experience with the ITSM module (Incident, Problem, Change, Knowledge, Service Catalog, etc.).
Experience with JavaScript, Glide scripting, and ServiceNow APIs.
Familiarity with ServiceNow update sets, scoped applications, and integrations. Ability to work independently and manage multiple priorities.
Excellent communication and documentation skills.
Preferred/Not Required
ServiceNow Certified Application Developer. Experience in a public sector or Medicaid environment.
Experience preparing a platform for expansion, particularly with Public Sector Digital Services or other ServiceNow modules.