Implementation Specialist I

Implementation Specialist I

Full Time
Exempt position
Reports to: Director Professional Services
Location: Remote

Brief Position Description:
Professional Services department is looking for energetic, customer friendly and innovative personnel for executing project implementation activities. The Implementation Specialist I will interact with Aptys customers to implement our software solutions in a hosted or on-prem environment. This person will also act as the Product SME providing guidance to customer on best practices and operational procedures of using the product. The Implementation Specialist I will gather and document the requirements, configure the product, provide training, and test to ensure that it is working as expected per customer provided specifications

Duties/Responsibilities:

• Execute and participate in project implementation activities.
• Learn and understand business domain, Aptys product features, capabilities and independently perform Product SME responsibilities.
• Create and maintain project implementation document and templates.
• Understand implementation scope, collect, document and review system configuration parameters for the in-scope product modules.
• Collect, document, understand, build and deploy business logic for Aptys products.
• Collect & document parameters, configure and test the application.
• Prepare training materials for use by customer and internal teams.
• Conduct product demos, provide functional and operational use training to the customer and assistance during testing.
• Analyze, report and track defects reported by customer during project lifecycle.
• Provide Tier 1 and Tier 2 assistance triaging implementation and support tickets. Troubleshoot and provide functional solution for issues reported or coordinate the defect fix with Product and Development teams.
• Discuss, collect, and document functional requirements for product enhancement requests or integrations into external applications.
• Lead and coordinate discussion for enhancements requested by customer. Suggest alternate methods existing within the product wherever possible.
• Work closely with Aptys Product Management and Development teams to clarify on existing and features enhancements requested by the customer.
• Support production go-live and system handover to Aptys Support team upon completion of the project.
• Execute tasks and coordinate with vendors to onboard customer and their clients to Aptys products.
• Provide support to Aptys teams during pre-sales process to prospective customers.

Required Skills/Abilities:

• Experience working with external clients for requirements gathering, software configuration, testing and training.
• Conducting product demos and trainings in a classroom to live audience or prerecorded sessions.
• Strong organizational, excellent written and verbal communication skills.
• Understand project priorities and complete the assigned tasks in a timely manner.
• Ability to set priorities and work on multiple project implementations simultaneously
• Self-starter willing to take initiative and work independently while being remote.
• Ability to work in a cross functional environment, willing to learn and adapt to rapidly changing priorities.
• A team player with strong relationship building skills and lead discussion with customers and Aptys team members.
• Working knowledge of Microsoft Office Suite.
• Ability to travel.

Experience:

• 5 years of experience in payments industry. Prior experience with Image Cash Letters, ACH or Wires is preferred.
• Prior experience with Aptys software solutions is a plus.
• 3 years of software implementation experience, understanding of project lifecycle and change control process.

About Aptys

Here at Aptys, we build systems used by thousands of financial institutions every day to process payments; in fact, we are responsible for providing these payment processing services to approximately one-third of the nation s financial institutions! You may have already benefited from our software without even realizing it. That s because we re good at what we do. That doesn t mean we re complacent, though. Our mission is to be the financial industry s most customer-centric company, offering payment solutions that enable financial institutions to grow, innovate, and become even more effective at servicing the nation s consumers with cutting-edge technology. This role will play a key part in our continued success moving forward. If the idea of being an integral part of our nation s financial system is exciting to you, you re in the right place.

We believe that our employees are our organization, which is why we have gone 100% remote. It is important to us to find the very best people wherever they are, and that doesn t just mean having great skills; we take our culture very seriously! We are bound together by a shared set of core values and you can expect the following principles to be embodied in our company and team culture:

• Cooperation - We believe wholeheartedly that we succeed or fail together as a team. If you need help, or even just a sounding board, you will always have somewhere to look or someone to ask.
• Independence - We are all adults! We rely on each other to do great work even when nobody is looking, and in exchange we trust one another enough to give each other the space we need to be our best.
• Respect - We are all human, and we don t forget that. Your personal life will be respected, and your manager s (virtual) door will always be open if you have any questions or concerns.

As an employee of Aptys Solutions you will also enjoy the following benefits:

• Excellent work-life balance
• Generous PTO and holiday schedule
• Health, vision, and dental insurance
• 401K with company match

Aptys Solutions is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.