Program Manager - ServiceNow

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Description

The Senior Technology Program Manager Business Automation Platforms will be responsible for managing enterprise-level programs and/or multiple projects portfolio. The Senior Technology Program Manager within EnTech, is a senior program level role responsible for program level ownership of complex large-scale technology-driven projects across a diverse portfolio supporting all aspects of EnTech and its partners. The Senior Technology Program Manager will also be responsible for developing a consolidated view of the program, and for program deliverables including issue/risk management, cross-project dependencies, risk analysis, financials, stakeholder coordination, and regular communication of status. This individual will work closely with various project owners to define the project team and assign responsibilities.

The Senior Technology Program Manager Business Automation Platforms (BAP) will:

• Be embedded within a solution delivery team and will manage multiple enterprise Service Management product strategy and execution programs/projects impacting ServiceNow (SNOW) and Salesforce platforms for a large-scale matrix organization with internal and external partners, and ~1000 application owners across multiple project teams and segments
• Partner/collaborate with technical delivery leaders, project managers, business teams to manage the end-to-end program
• Serve as a PMO program led to multiple Business Automation Platform project managers providing Project Management methodology support and mentoring/coaching, guidance, portfolio reporting
• Have proven experience leading integration projects driving the initiative from planning, requirements gathering, through execution and implementation time, cost, scope, quality
• Facilitate technical conversations with the goal to illicit issues/risks migration throughout the course of the initiative

Basic Qualifications:

• 10+ years of technology program/project management experience managing middleware integrations, large financial transformational programs, and projects in a large-scale matrix organization; responsible for schedule, budget, and scope; oversight of multiple project managers and vendors
• 8+ years of program/project management experience working with Agile (SCRUM) methodologies and continuous integrations and delivery; with solid experience using agile delivery tools
• Proven experience as a Project, Program or Application Delivery Manager leading enhancements, migrations, or integrations with Informatica delivery teams and platforms. PM should have the ability to understand one or more of the following application development tools and techniques:
  • ServiceNow
• Excellent communication skills with the ability to influence and lead others across all levels of the organization

Preferred Qualifications:

• SCRUM certification
• ServiceNow CSA certification
• Business process design and engineering
• Salesforce
• Clarity PPM, Smartsheet