PC Maintenance Technician Advanced

Job Title: PC Maintenance Technician Advanced

Job Location: Huntsville, AL

Job Summary

KaiHonua, LLC is looking for an enthusiastic, well-qualified individual to fill the PC Maintenance Technician Advanced position and to join our team of qualified, diverse individuals.

The main responsibilities will be to assess and troubleshoot computer support problems and apply understanding of computer software and hardware products and services to resolve problems of users. The service desk representative aids users and organizations using computer software or equipment. Accurately diagnose problems and guide users through problem resolution. Set up, image or repair computer equipment and related devices. Train users to utilize new computer hardware or software, including printing, installation, word processing, and email. Respond to phone, web, fax, and email requests for assistance using remote tools and automated trouble ticketing system. Make site visits to provide touch labor. The candidate will provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Skills / Experience Required (Not listed in order of importance; other duties may be assigned) and must be able to perform the following with minimal guidance:

• Perform communications system technical support, architecture design and troubleshooting. Technical support includes operating system loading and (re) configuration, user account management, system backup and recovery, troubleshooting, removing, and replacing components and peripherals, installing software, operating systems, and drivers, and coordinating any other maintenance support with internal and external agencies


• Meet with customers/users on a regular basis to learn about their organizational structures, unit missions and requirements to gain a better understanding of their needs and to educate customers on processes and procedures


• Provides Tier II support to users by researching, diagnosing, and resolving technical problems involving both business and IT related technical issues with end-user computer technology


• Effectively communicates, coordinates efforts, and establishes customer relations


• Provides top-level technical expertise, including performing in-depth and complex software systems programming and analysis


• Installs approved software within regular business hours


• Prepare software using provided software package utility for deployment


• Electronically "push" software, software updates, security updates, vendor patches (service packs, service releases) to end user devices


• Update 100% of affected available devices in accordance with the timelines established within the request


• Provide configuration of end user and network devices to include computers, printers, laptops, scanners, PDAs, and other hardware


• Install new computers per the NEC Life Cycle Replacement Policy


• Provide Local Touch Labor Services to include installation, troubleshooting, repairing, and software updates, security updates, vendor patches (service packs, service releases), when electronic application means do not exist


• Solid knowledge of information security principles and practices, as well as an advanced understanding of security protocols and standards.


• Extensive knowledge of Applications


• Extensive knowledge of PC Software, Operating Systems/Windows 7, MS Office applications with strong Excel skills, Outlook, and Internet Browser. Citrix and virtualization knowledge a plus


• General knowledge of Windows technology and TCP/IP networking

Education / Certifications

• Bachelor's degree in Computer Science, Cyber Security, Information Technology, Software Engineering, Information Systems, Computer Engineering, Mathematics or Engineering preferred


• 8 years' experience preferred


• Must possess and maintain an IAT-I level certification and an A+CE or Network+CE or SSCP or CCNA Security IAW DoD 8570.01-M


• Must meet the 8140.03 certification requirements within 12 months (preferably 6 months)

Security Clearance

Position may require a DoD security clearance.

Benefits

• Medical, dental, vision, disability, and life insurance


• Flexible Spending Accounts


• 401(k)


• PTO


• Tuition reimbursement


• Paid federal holidays

Physical Requirements

Work may involve sitting or standing for extended periods of time and typing and reading from a computer screen. Must have enough mobility, including bending, reaching, and kneeling, to complete daily duties in a prompt and efficient manner and may include lifting thirty pounds, as necessary.

Company Summary

Headquartered in Hawaii, KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA Small Disadvantaged Business specializing in global information technology and offering professional solutions in IT Design & Installation, Cybersecurity Engineering & Support, Application Integration & Development, Software & Hardware Engineering, Network & Systems Management, Information Systems Security, and Business Management Services.

Leveraging over 30 years of providing IT services to the federal & commercial market with projects located around the world, our team possesses innovative expertise in the development of a wide range of technology solutions. KaiHonua, LLC is an equal opportunity employer.

Our service commitment is simple - "Quality IT Solutions... On Time & On Budget."

KaiHonua, LLC reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Positions functions and qualifications may vary depending on business needs.

KaiHonua, LLC is an equal opportunity employer and does not discriminate against applicants based on race, color, creed, religion, medical condition, legally protected genetic information, national origin, sex (including pregnancy, childbirth or related medical condition), sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status or legally protected characteristics.