Business Anlyst

*Completely remote role* Business Support Specialist-
This position will be responsible to deliver Single Tenant accounts SLA reports. Using various tools including ServiceNow, Focused Run, Excel, and MS Word. SLA reporting will be the main focus for the first 1/2 of each month. Other activities will include various reporting on SAP Analytical Cloud and ServiceNow. Responsibilities:
Produce monthly SLA reports for customers using various tools such as ServiceNow, Excel, Word, and SharePoint.
Manage large scale technical projects covering cross functional teams, including Technical project planning, monitoring and controlling the project performance
Assist Program Manager to implement portfolio, program and project management best practices
Communicate various report and project status, issues and risks timely to all stake holders, cross functional teams and managers.
Help manage Change Control, Issues and Risks to ensure timely implementation of projects, to include carrying out risk assessments, identifying project roadblocks, and driving mitigations / solutions
Work as part of a cross-functional group to evolve the Project Management Methodologies and influence organizational process improvement
Contribute to development and maintenance of PMO standards, processes, and best practices Requirements:
Bachelor s Degree plus 3 years of experience
1+ year of Analytical and Technical Project/Program management experience
1+ years of experience in Cloud / IT operation, software engineering, systems engineering or similar experience
1+ years of experience within an SAP environment
Assists with the development, updating and maintaining of procedures and documentation of Standard Operating Procedures
Strong verbal, written and interpersonal communication skills
Strong analytical skills including Excel
A high standard for work ethic and quality is required
Experience working with highly technical teams
Strong proficiency with full Microsoft Office suite including MS Project is required.
Experience with ServiceNow is preferred. Other Requirements:
Clear understanding of business process requirements as well as cloud technical requirements for SaaS technologies
Strong analytical as well as organizational skills with an ability to manage competing priorities.
Ability to manage and shift priorities quickly and effectively when needed.
Contributes independently, resolves complex issues
Self-motivated and able to work under pressure to deliver high-quality deliverables.
Builds and maintains partnerships with internal and external partners
Contributes actively to build common ground for cooperation
Communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers
Ability to learn functional and technical concepts quickly.
Excellent verbal and written communication and interpersonal skills
Ability to train a diverse group of individuals on established procedures Core Competencies:
Business strategy execution
Business analysis expertise
Program and project management expertise
Business process development
Critical thinking and technical design understanding.
Understanding of technical issues and business impact.