Logistics Claims Specialist (32422)

Job Title: Logistics Claims Specialist (Contract)

Location: Springdale, AR 72762 (on-site role)

Work Shift: 08:00AM- 05:00PM

Pay Rate: $17-18/hr on W2

NOTE: W2 only!

Job Description:

The Specialist diligently maintains and updates worklists in High Radius, conducting daily audits for accuracy, which is then reported the following business day in Power BI reports. These reports are scrutinized by Shipping locations and Transportation, making the data generated by the Specialist a foundational element in our key performance indicators (KPIs) for the Distribution division scorecards. This emphasizes the critical importance of accuracy and timeliness for the organization's overall success.

REQUIREMENTS Education:

• High school diploma or equivalent required.
• Candidate with and/or currently pursuing a BA degree is a plus.

Experience:

• Minimum of 1 year of office clerical experience required, 3 years preferred.
• Prior experience in a Logistics is highly valuable, particularly in handling OS&D claims or customer service.
• Experience in data collection and analysis is advantageous.

Communication Skills:

• Strong written and verbal communication skills are essential.
• Professional phone skills for interacting with both internal company contacts and external vendors and customers.
• Excellent negotiation skills to effectively manage and resolve third-party OS&D carrier claims.
• Ability to convey complex information clearly and concisely to various stakeholders.
• Skilled in managing conflict and addressing concerns diplomatically.
• Proficient in crafting detailed and accurate reports and documentation.
• Effective follow-up skills to ensure timely and accurate resolution of issues with various parties involved.

Computer Skills:

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with High Radius system.
• Proficiency in navigating and interpreting Power BI reports.
• Experience with SAP Transportation Management (SAP TM); TES (Transportation Execution System); and DB2 Sessions.
• Experience working with call center technology and answering systems, including software such as Five9.

Special Skills:

• Motivated self-starter with a strong desire to learn and grow.
• Ability to work independently and as part of a team.
• Excellent problem-solving skills and the ability to manage time effectively.
• Strong multitasking abilities and interpersonal skills.
• Confident in making fact-based decisions through critical thinking and standing by those decisions.
• Proven ability to analyze information, evaluate options, and implement solutions effectively.
• Self-reliant with the capability to self-audit for any errors or discrepancies in work to ensure accuracy and quality.
• Highly organized with the ability to thrive in a high-volume, fast-paced role.
• Consistently focused on timely execution and quick decision-making
• Maintain a high level of confidentiality.