Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Skills
Tier I
Help Desk
Job Details
Responsibilities
Required Skills & Qualifications
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- Provide first-line technical support, diagnosing and resolving issues related to IT systems and vehicle programming.
- Recognize, research, isolate, and resolve problems, escalating more complex cases as appropriate.
- Maintain accurate documentation of issues, resolutions, and follow-up actions.
- Deliver exceptional customer support, ensuring inquiries and issues are addressed promptly and professionally.
- Collaborate with team members to share knowledge and support resolution of technical challenges.
- Maintain a professional image and uphold high standards of service at all times.
Required Skills & Qualifications
- Professional work history or training with a focus on IT or automotive systems.
- Strong customer contact experience with a focus on service excellence.
- Computer hardware and software experience.
- Knowledge of LAN/WAN IT infrastructure.
- Ability to diagnose and repair PC hardware and networking components.
- Strong problem-solving and analytical skills.
- Exceptional communication and organizational skills.
- Self-motivated with a proactive approach to meeting and exceeding customer expectations.
- Ability to work effectively in a team environment.
- Dedication to excellent attendance and reliability.
1683
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.