Overview
Remote
$60 - $65
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Google AgentSpace SME
Google Contact Center AI (CCAI)
AgentSpace
Job Details
We are seeking a highly experienced Google AgentSpace SME to lead the design, implementation, and optimization of conversational AI solutions using Google s AgentSpace platform. The ideal candidate will have deep expertise in Google Contact Center AI (CCAI), Dialogflow CX, Agent Assist, and NLP/NLU technologies, and will play a key role in transforming customer engagement through intelligent virtual agents and automated workflows.
Key Responsibilities:
- Serve as the Subject Matter Expert for Google AgentSpace and CCAI implementations.
- Design and develop conversational AI solutions including chatbots, voice bots, and virtual assistants.
- Collaborate with cross-functional teams to gather requirements and translate them into scalable AgentSpace solutions.
- Provide architectural guidance and best practices for secure, compliant, and scalable deployments.
- Integrate AgentSpace with contact center platforms (e.g., Genesys, Avaya, Cisco, NICE) and backend systems via APIs.
- Utilize Dialogflow CX, Agent Assist, and Speech-to-Text APIs to build intelligent workflows.
- Conduct performance tuning, monitoring, and troubleshooting of deployed solutions.
- Mentor developers and guide technical teams in implementing AI/ML-driven contact center solutions.
- Prepare technical documentation, design artifacts, and operational support guides.
Required Qualifications:
- 10+ years of overall IT experience, with 3 5 years in Conversational AI and Google CCAI platforms.
- Hands-on experience with Google AgentSpace, Dialogflow CX, and Agent Assist.
- Strong understanding of NLP, NLU, and AI/ML models used in conversational design.
- Experience with Google Cloud Platform, APIs, microservices, and cloud integration.
- Proficiency in Python, Java, or Node.js for bot development and backend integration.
- Familiarity with IVR platforms, contact center technologies, and omnichannel engagement.
- Experience with CI/CD pipelines, DevOps practices, and monitoring tools.
- Excellent communication and stakeholder management skills.
- Google Cloud certifications (e.g., CCAI, Dialogflow, Professional Cloud Architect).
- Experience in banking/financial services or other regulated industries.
- Knowledge of data security, compliance, and governance standards in BFSI.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.