Overview
On Site
$DOE
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - Long Term
Skills
SFDC
Salesforce
Service cloud
health cloud
Omni-Channel
Agentforce
Job Details
Position: Salesforce Technical Architect
Location: Los Angeles, California
Duration: Long Term Contract
Job Details:
- Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce.
- 15+ years of Salesforce experience, with at least 8+ years as a Technical Architect.
- Proven experience with Service Cloud and Agentforce / Agent Workspace.
- Deep understanding of Omni-Channel routing, Einstein Bots, Voice, and Live Chat.
- Experience in Case Lifecycle Management, Macros, Quick Text, and productivity tools.
- Strong knowledge of Salesforce APIs, Apex, Lightning Web Components (LWC).
- Familiarity with Salesforce Data Model, Security, and Sharing rules.
- Excellent communication, presentation, and stakeholder management skills.
- Lead the architecture, design, and delivery of Salesforce Agentforce solutions including Service Cloud, Omni-Channel, Voice, Live Agent, and Einstein AI features.
Tekshapers is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.