IT Support Specialist II

Location: Louisville, Colorado

Schedule: Hybrid (onsite 3 days per week - T, W, Th)

Type: 6 month contract (with the possibility to extend)

Pay: $30-$36/hour (depending on experience)

Job Summary:

The Enterprise Technology Administrator II (IT Support) is responsible for service desk support to triage and resolve end user IT-related issues, perform hardware/software provisioning, administration, and maintenance. As well as providing IT project implementation to maintain existing, as well as introduce new IT services for the organization.

This is a flexible hybrid position, with expectations of working from the Louisville, CO office a couple of times (3 days) a week and the rest from home.

Principal Duties and responsibilities:

• Service Desk
  
  
  
  • Fulfill end user requests to triage and resolve IT-related issues - e.g. laptop, VPN, software, security, printer, mobile phone, access requests, etc.
  
  
  • Document knowledge base articles and how-to's for end user self-service support.
  
  
  • Work with hardware/software vendors for augmented support as needed.
  
  
  • Provide personable, friendly assistance to end users with dedication to quality.
  
  
  • Work with other IT teams e.g. Networking, Information Security, etc
  
  
  • Provide service to the enterprise within defined SLA's.
  
  
  
  


• IT Project Support
  
  
  
  • Coordinate and support implementation of new IT services, including new equipment, cloud services, and software.
  
  
  • Evaluate and recommend technology enhancements on an ongoing basis to support productivity.
  
  
  
  


• IT Administration
  
  
  
  • Perform asset management and inventory management responsibilities.
  
  
  • Proactive administration and upgrades of IT management solutions.
  
  
  • Perform administration of password management tools
  
  
  
  

Product knowledge and experience:

• Productivity: Microsoft Office 365, Office 2013/2016, Office for Mac 2016


• Enterprise Collaboration: Exchange Server 2010/2013, Confluence.


• Operating systems: Windows 7 & 10, MacOS 10.11, 10.12, 10.13, iPhone, Android.


• System imaging and maintenance: JAMF Pro (Mac) and Microsoft Intune, SCCM (Windows).


• JIRA Service Desk and other project/request management solutions.


• Azure Entra ID administration


• Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.

Qualifications & Skills

• High school diploma and 4 years' related full-time work experience.


• Some off-hours and weekend work expected.


• Occasional, scheduled travel to support special company events. (<10%).


• Problem-solving skills.


• Ability to communicate technical information to a non-technical audience, both verbally and in writing.


• Ability to lift and carry 50 pounds.


• Ability to work within defined SLAs for committed and consistent IT service.


• Familiarity in troubleshooting and resolving hardware/software related issues.


• Microsoft and/or Apple certifications or training preferred.


• Strong soft skills to provide structured but friendly IT support to end users.


• Documentation skills for internal process management and end-user-facing communications, how-to articles, etc.


• Understanding of ITIL-based service management principles preferred.

Benefits:

At Ledgent Technology, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options. Our Ambassadors are eligible for a wide range of benefits, including:

• Minimum Essential Coverage (MEC) Plan


• Basic and enhanced hospital indemnity plans


• Dental and vision coverage


• Accident and critical illness plans


• Term life insurance


• Short-term disability plan


• Direct deposit/pay card options


• Credit union membership


• Employee discount clubs


• Referral bonuses


• Training and coaching


• Specialized recognition programs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.