Senior Client Support Tech

Overview

On Site
$23.00 - $25.95 hourly
Contract - W2
Contract - Temp

Skills

Retail
Inventory
Value Engineering
Asset Management
Executive Support
Mobile Devices
Leadership
Technical Support
Documentation
Computer Hardware
Procurement
Regulatory Compliance
Computer Science
Remote Support
Network
Communication
Management
Collaboration
Microsoft Office
Network+
Microsoft
Artificial Intelligence
Messaging

Job Details

RESPONSIBILITIES:
Kforce has a local client is looking for an On-site Senior Client Support Tech in Phoenix, AZ. The tentative start date in 08/11/2025. The end date is 02/13/2026.

Summary:
We are looking for someone with a background in retail. Someone who's comfortable handling equipment, managing inventory, and working in a fast-paced, customer-focused environment. This role requires a self-starter who can go where the work is. The person will primarily be onsite, with up to 10% travel to support leadership during off-site meetings. There may be up to 20% work-from-home flexibility once they've proven they can handle all tasks independently and feel confident doing so. They will also need to be comfortable jumping in where needed-whether that's answering phones, supporting asset management, helping at the tech bar, or assisting the executive team.

Join our dynamic IT team as a Senior IT and Executive Support Specialist, where you'll deliver high-level technical support for employees and senior executives alike.

Duties:
* Provide advanced technical support for PCs, Macs, software, mobile devices, and networks
* Deliver exceptional, proactive support for executive leadership in the office, at home, or during offsite meetings and events
* Act as the lead technical resource during executive meetings, broadcasts, and special events-ensuring seamless technology, speaking when needed, and coordinating all technical aspects
* Provide walk-up technical support and quick fixes at our onsite Tech Bar
* Consult with executives to understand unique work styles and recommend the best technology solutions for their needs
* Troubleshoot and resolve technical issues quickly via phone, chat, in person, or onsite support
* Maintain clear documentation and knowledge articles to help the team deliver consistent, top-tier support
* Collaborate with other IT teams to coordinate hardware procurement, upgrades, and security compliance

REQUIREMENTS:
* Associate's or Bachelor's degree in IT, Computer Science, or 3+ years of experience in desktop support and network troubleshooting for PCs and Macs
* Strong communication skills, with the ability to explain technical details to non-technical users, including executives
* Confidence and professionalism to -own the room- when providing meeting or event support, including speaking in front of groups
* Proven ability to see projects through from beginning to end, manage competing priorities, and work independently
* Experience supporting virtual meetings and collaboration tools (Microsoft 365, Zoom, etc.)
* A high level of discretion and presence when working with senior leaders
* Relevant certifications such as A+, Network+, or Microsoft certifications are a plus
* In-depth knowledge of Biamp, Crestron, and Zoom Rooms is a strong plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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