Overview
On Site
Hybrid
Depends on Experience
Full Time
Skills
ROOT
Quoting
Root Cause Analysis
Acceptance Testing
Training
Regulatory Compliance
Project Coordination
Scripting
SQVI
Communication
Organizational Skills
Multitasking
Microsoft Office
Microsoft Excel
SAS
Python
SLA
Auditing
Process Improvement
Documentation
User Guides
Sales
Billing
Performance Management
Preventive Maintenance
Project Management
Customer Service
Retail Operations
Collaboration
Teamwork
Effective Communication
Military
Job Details
If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online.
Job Summary
This position is responsible for monthly billing of highly complex C&I customers and providing advanced level escalation support for the C&I population. This position will validate all required billing data inputs are complete and accurate for monthly billing. Any discrepancies will be researched and monitored to resolution. Perform root cause evaluations and drive pending issues to resolution with various departments. Position will also include collaborating with key stakeholders to reduce quoting and set-up errors.
Job Description
Key Accountabilities
Responsibility for the billing of highly sensitive, complex customers
Utilize billing system, scripts/sqvi's/ to assist in the daily billing activities
Create required sqvi's for special projects
Conduct root cause analysis for escalated issues
Perform critical defect and UAT testing
Provide advanced level training to team
Support advanced level managed event/incident resolution
Perform monthly, quarterly and yearly control activities
Create and update process documentation
Lead teams in support of special projects
Serve as an SME for Billing Team
Assist with internal and external audit and compliance requirements
Education, Experience, & Skill Requirements
5+ years of experience to include advanced complex billing and system knowledge
Demonstrate strong project support experience
Solid understanding/knowledge of Utility regulations
Intermediate level knowledge of scripts/sqvi's creation; advanced knowledge of system table functionality
Contract interpretation
Strong communication and organizational skills as well as the ability to multitask
Proficiency in MS Office Suite to include advanced Excel skills
Beginner SAS and/or Python skills
Minimum of a high school diploma or equivalent
Key Metrics
Support departmental SLA's and work queue achievement
Maintain qualitative and quantitative measurements related to departmental goals
Identify and implement process improvements
Meet audit and regulatory requirements
Job Family
Customer Service
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Job Summary
This position is responsible for monthly billing of highly complex C&I customers and providing advanced level escalation support for the C&I population. This position will validate all required billing data inputs are complete and accurate for monthly billing. Any discrepancies will be researched and monitored to resolution. Perform root cause evaluations and drive pending issues to resolution with various departments. Position will also include collaborating with key stakeholders to reduce quoting and set-up errors.
Job Description
Key Accountabilities
Responsibility for the billing of highly sensitive, complex customers
Utilize billing system, scripts/sqvi's/ to assist in the daily billing activities
Create required sqvi's for special projects
Conduct root cause analysis for escalated issues
Perform critical defect and UAT testing
Provide advanced level training to team
Support advanced level managed event/incident resolution
Perform monthly, quarterly and yearly control activities
Create and update process documentation
Lead teams in support of special projects
Serve as an SME for Billing Team
Assist with internal and external audit and compliance requirements
Education, Experience, & Skill Requirements
5+ years of experience to include advanced complex billing and system knowledge
Demonstrate strong project support experience
Solid understanding/knowledge of Utility regulations
Intermediate level knowledge of scripts/sqvi's creation; advanced knowledge of system table functionality
Contract interpretation
Strong communication and organizational skills as well as the ability to multitask
Proficiency in MS Office Suite to include advanced Excel skills
Beginner SAS and/or Python skills
Minimum of a high school diploma or equivalent
Key Metrics
Support departmental SLA's and work queue achievement
Maintain qualitative and quantitative measurements related to departmental goals
Identify and implement process improvements
Meet audit and regulatory requirements
- Perform quality monitoring of onshore and near-shore billing teams.
- Analyze billing data to identify trends, discrepancies, and opportunities for process improvements.
- Maintain documentation of billing procedures, configurations, and user guides.
- Collaborate with cross-functional teams including Sales, Technology, and Customer Service to resolve billing issues and discrepancies.
- Travel to near-shore team required
- Core hours are 8 am to 5 pm daily
- Must be available to support outside of core hours as necessary
Job Family
Customer Service
Company
Vistra Retail Operations Company
Locations
Irving, Texas
Texas
We are a company of people committed to: Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!
If you currently work for Vistra or its subsidiaries, please apply via the internal career site.
It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.
If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at to make a request.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.