Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 24 Month(s)
Skills
Genesys
Job Details
We are hiring for the below job opportunity. If you are interested please reach out to me and send me your updated resume.
Title: Genesys SME
Duration: 12 months +
Work Location: Fully Remote
Shift : 4*10 staggered shift per week; 5 PM to 3 AM ET
Clearance: Public Trust type background check with finger-printing and drug screening
Job Summary: We are seeking a highly skilled and experienced Genesys SME to join our team. The ideal candidate will bring in-depth knowledge of Genesys solutions, including Genesys Cloud CX, Genesys Engage, and integrations with various platforms. This role involves designing, implementing, and optimizing contact center solutions to meet business objectives while delivering exceptional user experiences.
Key Responsibilities:
Serve as the Subject Matter Expert for Genesys solutions, providing technical guidance and expertise.
Lead the design and implementation of Genesys Cloud CX and other Genesys platforms.
Manage integrations with GIA, WFM, SIP, Voice Platforms, and legacy systems during migrations.
Ensure compliance with federal standards (e.g., FedRamp) for projects involving sensitive data.
Collaborate with stakeholders to gather requirements and translate them into effective solutions.
Troubleshoot and provide Tier 3 support for complex technical issues.
Document processes, project plans, and implementation strategies.
Work with cross-functional teams to ensure seamless execution and delivery of projects.
Qualifications:
Certifications: Genesys Cloud CX, Talkdesk, Google Cloud Platform (Google Cloud Platform) certifications preferred.
Experience: Minimum of 8+ years in Genesys Contact Center solutions and 4+ years with Genesys Cloud.
Proven track record of successful migrations, including legacy systems to Genesys platforms.
Strong knowledge of FedRamp compliance requirements and project management skills.
14+ years of experience in Network, Voice, and Contact Center-related projects.
Proficiency in planning, customer engagement, and technical documentation.
Strong analytical and problem-solving abilities.Skills:
Excellent communication and client-facing skills.
Ability to work independently and lead technical projects.
Expertise in Genesys integrations such as GIA, WFM, SIP, and Voice Platforms
Warm Regards,
Zahid H Ansary
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Zahid H Ansary
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