Telecom/VOIP Technician

Description

Location: Kings Point, NY

Work Type: 100% On-Site

Job Summary:

We are seeking a skilled Telecom/VOIP Technician to join our team in Kings Point, NY. This role involves supporting and maintaining telecom systems, including Cisco Call Manager, VOIP phones, and networking equipment. The ideal candidate will have strong attention to detail, adaptability to new technologies, and excellent interpersonal skills.

Key Responsibilities:

• Program, troubleshoot, and administer VOIP phones, Cisco Call Manager, and Cisco Unity Voicemail.
• Support and manage physical telecom connections, including ISP demarcation points, fiber, POTS, and fax lines.
• Perform network cable pulls, install network drops, and troubleshoot basic network, wireless, and fiber connectivity issues.
• Collaborate with the network team to resolve network, wireless, and VOIP-related issues.
• Assist the Help Desk team in resolving trouble tickets with end-to-end solutions.
• Maintain and support tributary equipment.
• Install and support wireless access points (WAPs).
• Perform other duties as needed to support operations.

Requirements

Qualifications:

• 1-3 years of hands-on experience with VOIP Call Manager.
• 1-3 years of experience with network and wireless equipment.
• Proficiency in network cable pulls, installing network drops, and fiber connectivity troubleshooting.
• Experience working with ISP services, including demarcation/fiber, POTS, and fax lines.
• Preferred certifications: CCNA or VOIP certification.
• Strong attention to detail and commitment to accuracy.
• Ability to develop and implement standardized processes and workflows.
• Adaptability and eagerness to learn new technologies and solutions.
• Excellent communication and interpersonal skills to collaborate with co-workers, vendors, and stakeholders.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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