Overview
On Site
USD 27.53 - 37.77 per hour
Full Time
Skills
Acceptance testing
Business systems
Attention to detail
Goal oriented
Performance monitoring
Service delivery
Service operations
Customer service
Process optimization
Process reengineering
Release management
Regulatory Compliance
Field service
Regression testing
Data cleansing
Change management
Instructional design
Collaboration
Salesforce.com
Business analysis
Training
Partnership
Research
Documentation
Operations
Software deployment
Data
Communication
SAP
Microsoft Power BI
Insurance
Health care
Finance
Sales
Job Details
Why join Stryker?
We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
*This is a Hybrid role requiring three days day per week onsite. *
Who We Want -
What You Will Do -
The Service Business System Analyst (BSA) will be the primary point of contact for Field and Depot Service users that rely on our Salesforce.com platforms (SFDC) and ServiceMax (SVMX). This individual will work closely with service users supporting the effective utilization of the SFDC and SVMX applications. The BSA will be responsible for day-to-day basic troubleshooting, user account maintenance, addressing user questions, collecting enhancement requests, identifying new training needs, system performance monitoring and supporting the business through the regular release cycle.
What You Need -
$27.53 - $37.77 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
About Stryker
Our benefits:
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.
We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com
*This is a Hybrid role requiring three days day per week onsite. *
Who We Want -
- Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
- Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
What You Will Do -
The Service Business System Analyst (BSA) will be the primary point of contact for Field and Depot Service users that rely on our Salesforce.com platforms (SFDC) and ServiceMax (SVMX). This individual will work closely with service users supporting the effective utilization of the SFDC and SVMX applications. The BSA will be responsible for day-to-day basic troubleshooting, user account maintenance, addressing user questions, collecting enhancement requests, identifying new training needs, system performance monitoring and supporting the business through the regular release cycle.
- Consistently meets service delivery expectations based on input from the business.
- Develop trusted partnerships with IT and the business (Commercial, Service Operations, Customer Service, etc.)
- Analyses processes and advises on scope and options for continuous operational improvement.
- Proactively guide the business towards optimal solutions. Research available Stryker solutions: identify solutions that meet requested requirements. Within the solution, identify opportunities for process optimization, process redesign or development of new processes.
- Partners closely with Stryker IT resources to follow process and documentation requirements, release management framework, and IT compliance requirements to deliver solutions for the Field Service Operations team.
- Coordinate and perform user acceptance testing efforts with initial technology deployment and future enhancement releases, as well as ongoing monthly regression testing.
- Drive data cleansing activities during deployment cycle by collaborating with local and national data owners; provide guidance on how to maintain post deployment.
- Helps develop and deliver training programs and/or communication for end users on deployment of new capabilities, ensuring strong change management and adoption protocols. Maintain/update training documentation as changes are applied (FAQ, Tips and Tricks, videos, etc.) and collect feedback for training improvements.
What You Need -
- 3+ years of work experience - required
- High school diploma or equivalent - required
- Strong experience and proficiency with the Salesforce platform, either as a user or administrator - preferred
- Salesforce Business Admin Certificate or equivalent experience preferred, can provide on the job training and certification support for the right candidate.
- Familiarity with Stryker technology platforms such as ServiceMax, Salesforce.com, SAP, PowerBI, etc. - preferred
- Excellent communication skills and the ability to build relationships with Salesforce users.
- Proven track record of being a go-to person for users, demonstrating an open and approachable demeanor.
$27.53 - $37.77 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.
About Stryker
Our benefits:
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits
About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.
Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page
Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.