Senior Service Desk Analyst

RESPONSIBILITIES:
Kforce has a client in the Greater Hill Country, TX area is seeking a highly skilled Senior Service Desk Analyst to join their IT support team. This role requires deep expertise in Microsoft Intune and Windows 11, and will play a key role in supporting end-user environments, device management, and IT operations.

Onsite Expectations:
* First 2 weeks: Full-time onsite for onboarding and environment familiarization
* After onboarding: Onsite 2 days per week, with remote flexibility for the remainder of the contract

Responsibilities:
* Provide Tier 2/3 support for technical issues across hardware, software, and network systems
* Lead troubleshooting and support for Windows 11 devices, including OS deployment, updates, and performance optimization
* Administer and manage endpoint devices using Microsoft Intune
* Support user account management via Active Directory and Azure AD
* Document resolutions and contribute to internal knowledge base and support documentation
* Collaborate with infrastructure and security teams to resolve cross-functional issues
* Participate in IT projects including system upgrades, device rollouts, and process improvements

REQUIREMENTS:
* 4+ years of experience in IT support or desktop engineering roles
* Proven hands-on experience with Microsoft Intune and Windows 11 in enterprise environments
* Proficiency in Active Directory, Microsoft 365, and endpoint management tools
* Familiarity with networking protocols (TCP/IP, DNS, DHCP, VPN)
* Excellent communication and customer service skills
* Experience with ITSM tools (e.g., ServiceNow, Jira, Zendesk)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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