Overview
On Site
$27 - $32 /hr
Contract - Independent
Contract - Long Term
Skills
Product AND ?tickets? and ?documentation? AND ?Help Desk? AND (?Customer Support? OR ?Customer Service?)
Job Details
Stefanini Group is hiring!
Stefanini is looking for Technical Support Specialist in Dover, DE (Onsite)
For quick Apply, please reach out to Vipul Bhardwaj - call: / email:
Work Hours: M-F (37 hours)
Work Location: Dover, DE
Shift: 1st Shift
Expert for a technical development or execution environment product or set of products. The primary responsibility of a PS1 is to make sound recommendations on functional and technical improvements to the product and manage and complete customer tickets related to the product. The PS1 will provide effective product support as needed. The PS1 will provide input for training and/or documentation materials regarding the latest technical and functional design changes and processes used within the product. The PS1 shall attend meetings, complete customer service ticket requests, submit weekly reports, and respond to emails and phone calls. The PS1 will create documentation as needed, assist in testing, and be part of the Customer Engagement team. The PS1 will report to the Customer Engagement Specialist.
High School Diploma is required. Help Desk Experience 2 years.Customer Service Experience 2 years.
Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini GroupThe Stefanini Group is a global provider of offshore, onshore, and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company.
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