Support Engineering Technical Manager

Support Engineering Technical Manager

Company:
The Boeing Company

Boeing Commercial Airplanes (BCA) Integrated Data Systems is seeking a highly motivated Support Engineering Technical Manager (Level K) to lead our dynamic team in Seal Beach, CA.

Position Overview:

As the leader of the Visual Media and Technical Services Team, you will manage and guide a group dedicated to supporting and enhancing Maintenance Engineering computing applications utilized by both engineers and customers. This team plays a crucial role in upholding Boeing's security initiatives and requirements while ensuring compliance with Boeing IT standards for all new developments. Additionally, the team oversees the creation of graphics for all maintenance documents produced by the Maintenance Engineering (ME) organization.

Through professionalism and expertise, the team consistently seeks to implement cost-saving strategies and reduce turnaround times by effectively managing priorities and schedules, all while delivering the highest quality illustrations for our internal and external customers. Join us in shaping the future of aviation by leading a team dedicated to innovation and operational efficiency.

Position Responsibilities (including but not limited to):

• Manages employees perform technical or specialist activities within Product Support.
• Develops and executes project and process plans, implements policies and procedures, and sets operational goals.
• Acquires resources for projects and processes, provides technical management of suppliers, and leads process improvements.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, and direct reports.
• Provides oversight and approval of technical approaches, products, and processes.
• Manages, develops, and motivates employees.
• Leads and manages a team of technical support engineers across multiple disciplines.
• Sets team goals, monitors performance, and provides coaching and development opportunities.
• Oversees daily support operations, ensuring customer issues are resolved quickly and effectively.
• Maintains service levels and improves support processes to drive team efficiency and customer satisfaction.
• Works closely with engineering, IT, and product teams to address recurring issues and improve products and services.
• Monitors support trends, tracks team performance, and reports on key metrics to leadership.
• Ensures the support team uses effective tools and automation to streamline workflows and reduce resolution times.
• Manages staffing and resource planning to meet current and future support needs.
• Ensures compliance with internal policies and industry regulations, including data privacy and security standards.
• Maintains and improves documentation and knowledge bases to support internal training and customer self-service.

Work Authorization:

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at Seal Beach, CA.

Basic Qualifications (Required Skills/Experience):

• Bachelor's Degree or higher
• 3+ years of experience with aerospace products and/ or product support
• 3+ years of experience with engineering management or technical management
• 3+ years of experience with developing and maintaining relationships and partnerships with customers, stakeholders, peers, and partners

Preferred Qualifications (Desired Skills/Experience):

• 3+ years of experience in functioning in a cross-functional environment
• 3+ years of experience with Microsoft Office Products like Outlook, PowerPoint, Excel, and Word
• Strong natural leadership style that motivates and inspires excellence and innovation
• Gains others' trust by demonstrating openness and honesty, behaving consistently, and acting in accordance with moral, ethical, professional, and organizational guidelines
• Proactively and quickly makes sense of complex issues; responds effectively to ambiguous situations; clearly communicates complicated information

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Union:

This is not a union-represented position.

Pay and Benefits:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bar

gaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range:

• $120,700 - $163,300

Language Requirements:
Not Applicable

Education:
Bachelor's Degree or Equivalent

Relocation:
Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Safety Sensitive:
This is not a Safety Sensitive Position.

Security Clearance:
This position does not require a Security Clearance.

Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program
This position is not contingent upon program award

Shift:
Shift 1 (United States of America)

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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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