ServiceNow CMDB Architect

Overview

On Site
$140,000 - $180,000
Full Time
No Travel Required

Skills

ServiceNow Architect
CMDB
ITSM
ITOM Discovery

Job Details

ServiceNow CMDB Architect

Location: Mclean, VA, Plano, TX or Chicago, IL (5 days onsite)

Full Time

Position Overview:

My Direct client is seeking for a ServiceNow CMDB Architect! You will play a significant role in designing, architecting, implementing, and maintaining a Configuration Management Database (CMDB) system. This role involves ensuring the CMDB accurately reflects the IT infrastructure, supporting IT operations, incident resolution, and strategic decision-making. The Architect typically oversees design and development of data integrations, discovery processes, CMDB operational and governance methodologies. As an Architect, you will also work with different stakeholders and business partners to help with the business requirements and priorities and build effective solutions that aligns with the company organizational objectives, influence and contribute to the technical roadmap of the platform. If you re looking to join a dynamic, creative team while supporting the mission to make home possible, apply now!

  • The ideal candidate will have strong knowledge and hands-on experience in ServiceNow modules such as CMDB, ITSM, and ITOM Discovery
  • Service Mapping, APM, SAMPro, SPM, and developing/implementing CSDM architecture (Nice to have)

Responsibilities:

  • Design and implement the ServiceNow platform to meet the needs of IT Service Management.
  • Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team.
  • Participate in design reviews and recommend improvements.
  • Design workflows, integrations with other tools, and customizations to meet business requirements.
  • Optimize the performance of CMDB and the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements.
  • Provide support in all phases of development and ensure to deliver high-quality products.
  • Provide training and mentor other team members when required.
  • Analyze and troubleshoot application issues in a timely fashion.
  • Develop the most effective technical solutions to meet business requirements.
  • Work with other team members in planning, prioritizing, and executing assigned tasks within deadlines.
  • Assist in risk assessment, issue management, and mitigation activities. Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities.
  • Lead steering committee meetings to review major changes, design approaches with key stakeholders
  • Attend team meetings to communicate project status and discuss new ideas and any issues.
  • Recommend new technologies to ensure quality and productivity.
  • Assist in functional/technical audits and make sure to implement audit recommendations.
  • Make business presentations and solutions to senior leadership team.
  • Protect the organization by keeping information confidential and safe.
  • Provide information and reporting by collecting, analyzing, and summarizing development and service issues.

Qualifications:

  • S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience)
  • 8-10+ years' overall experience in software development, design, and architecture
  • 5+ years' experience in designing, architecting, and developing CMDB solutions with experience in CSDM methodology
  • 8+ years' experience in Agile practices, building software in an enterprise environment.
  • Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline
  • Experience with distributed systems, enterprise communications patterns & open standards like APIs
  • The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results.
  • Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners.
  • Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks.
  • Proven experience in designing and implementing ServiceNow solutions to meet business requirements.

Keys to Success:

  • Demonstrated ability to work collaboratively with cross-functional teams to deliver successful projects.
  • Excellent problem-solving skills and ability to think critically.
  • Strong written and verbal communication skills.
  • Strong organizational skills with the ability to multitask and manage multiple priorities.
  • Ability to work independently with minimal supervision.

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