Overview
Remote
Depends on Experience
Full Time
Skills
Architect
Service cloud
Job Details
Solution Architect Salesforce Service Cloud
Location: Remote
Type: Full Time
Job Summary:
The Salesforce Service Cloud Solution Architect will lead end-to-end solution design, strategy, and implementation for Service Cloud and related Salesforce modules. The role requires strong experience in Service Cloud architecture, integrations, platform governance, and working with global business teams.
Key Responsibilities:
- Lead architecture, design, and development of Salesforce Service Cloud solutions.
- Translate business requirements into scalable, secure, and high-performing Salesforce architectures.
- Design Service Cloud components including Case Management, Omni-Channel, CTI, Knowledge Base, Service Console, Field Service (plus).
- Define integration patterns with ERP, contact center systems, middleware, and legacy applications.
- Oversee end-to-end SDLC: requirements, design, configuration, development, UAT, deployment.
- Establish Salesforce best practices, governance, release management, and system standards.
- Mentor developers, admins, and offshore teams.
- Conduct architecture reviews and provide solution recommendations to leadership.
- Collaborate with cross-functional teams including product owners, business SMEs, QA, and infrastructure.
Required Skills & Experience:
- 10+ years of overall IT experience.
- 6+ years of hands-on Salesforce experience with focus on Service Cloud architecture.
- Strong expertise with Apex, Flows, Lightning Web Components, SOQL, and integrations (REST/SOAP APIs).
- Experience with Omni-Channel, Entitlements, Milestones, Case Routing, and Knowledge.
- Strong understanding of Salesforce security (SSO, OAuth, roles, profiles, permission sets).
- Experience working with enterprise-scale orgs.
- Salesforce certifications preferred:
- Service Cloud Consultant
- Application Architect / System Architect
- Integration Architect (plus)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.