Overview
Skills
Job Details
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Review current client's change management processes and make recommendations for improvement/enhancement
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Work with technical and functional teams to adjust processes as necessary to align with tools and best practices
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Analyze Solution Manager and other change management tools to determine the most appropriate tool(s)
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Configure tool(s) to match defined change management processes
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Document change management processes (functional and technical)
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Train teams on approved change management processes
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Change management processes in scope include:
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Request for Change (RFC)
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System upgrades
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SAP OSS Note installations
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Support pack installations
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5+ years' experience with SAP software analysis, design, and development
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5+ years' experience with ECC, SRM, and BW
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5+ years' experience with SAP upgrades, OSS notes, support packs, and troubleshooting
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Knowledge of other SAP change management tools
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Strong experience with the development and implementation of change management processes
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Strong experience with the development, implementation, maintenance, and use of SAP Solution Manager tools
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5+ years' experience with SAP software analysis, design, and development
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5+ years' experience with ECC, SRM, and BW
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5+ years' experience with SAP upgrades, OSS notes, support packs, and troubleshooting
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Excellent written and oral communication skills
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Knowledge of other SAP change management tools
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SAP Public Sector experience
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Microsoft Windows Server and SQL database technology
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MS Office tools (e.g., Word, Excel, Visio, Project)
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SAP Public Sector experience
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Microsoft Windows Server and SQL database technology
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MS Office tools (e.g., Word, Excel, Visio, Project)
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Business acumen
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Bachelor's degree in IT or Business, or
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5 years of equivalent experience