Product Owner

We are seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Product Owner with 2-5 years of expertise in enhancing ServiceNow platforms. This role involves guiding the buildout of SPM solutions to align with business objectives. The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring the successful implementation of innovative solutions.

Job Duties -

**Product Ownership:**

- Organize and prioritize the product backlog, refining user stories and acceptance criteria.

- Enhance Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall modules.

- Manage continual improvement around dashboarding and reporting capabilities.

- Oversee end-to-end delivery of SPM features, from ideation to deployment.

- Ensure documentation matches current state of process and system.

- Manage testing plan(s) for SPM for bi-annual upgrades.

- **Stakeholder Collaboration:**

- Work closely with business stakeholders, architects, developers, and Scrum Masters to capture requirements and translate them into actionable deliverables.

- Conduct product demonstrations for stakeholders and gather feedback for continuous improvement.

- **Technical Oversight:**

- Provide subject matter expertise on ServiceNow SPM modules, including configuration, workflows, and customizations.

- Collaborate on technical designs and ensure adherence to ServiceNow best practices.

- Lead testing efforts, including User Acceptance Testing (UAT), to ensure quality deliverables.

The ideal candidate for this role has 2 to 5 years of relevant work experience. As part of their role on a product team, a successful Product Owner should fulfill the following duties and responsibilities:

- Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements

- Defining the vision for the team's product

- Creating a product road map based on this vision

- Managing the product backlog and prioritizing them based on changing requirements

- Overseeing all stages of product creation including design and development

- Developing user stories

- Monitoring and evaluating product progress at each stage of the process

- Liaising with the product team and end-users to deliver updates

- Participating in Scrum meetings and product sprints

"Key Responsibilities:

Product Vision & Roadmap:

Work with Technical and Business stakeholders to prioritize and maintain a Engineering Mindset product roadmap, ensuring that the OMS evolves to meet the company's strategic goals.

Cross-Functional Collaboration:

Collaborate with architecture to translate business requirements into technical specifications and user stories.

Facilitate communication between technical teams and non-technical stakeholders, ensuring all parties are aligned on priorities, timelines, and deliverables.

Backlog Management:

Develop and maintain a well-structured product backlog, ensuring clarity and priority for BOTH technical and business requirements.

Regularly groom the backlog, adjusting priorities based on business needs and meeting the ARCHITECTURAL and ENGINEERING standards.

Requirements Definition & Documentation:

Write clear, concise user stories and acceptance criteria from an ENGINEERING mindset that are understandable by both technical and business audiences.

Ensure proper documentation of feature requests, system requirements, and workflows to ensure alignment across teams.

Project Leadership & Delivery:

Drive the execution of product features, ensuring timely and high-quality delivery in collaboration with engineering and architectural teams.

Participate in scaled agile ceremonies and ensure the development process is efficient and transparent. Reviewing Pull Requests and ensuring development standards are met.

Track product development progress, provide regular updates to stakeholders, and manage expectations throughout the delivery lifecycle.

Problem Solving & Continuous Improvement:

Identify and address any issues or roadblocks that arise during development or in the use of the OMS, PROPOSING and implementing solutions as necessary.

Continuously monitor and assess the performance of the OMS and SUGGEST enhancements to improve efficiency, scalability, and usability."

Job Requirements -

*Qualifications**

- **Experience:**

- Minimum of 2-5 years working on the ServiceNow platform with a focus on Strategic Portfolio Management (SPM).

- **Technical Skills:**

- Strong knowledge of ServiceNow SPM modules, including portfolio management, demand management, and resource management.

- Proficiency in Agile frameworks (Scrum, Kanban) and SDLC methodologies.

- Familiarity with Common Service Data Model (CSDM) and data analytics/reporting.

**Certifications (Preferred):**

- Certified ServiceNow Administrator (CSA).

- Certified Implementation Specialist - SPM.

- Agile certifications such as Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.